Oliver Wyman - Executive Assistant and Workplace Administrator - Raleigh

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

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Job Overview:

Oliver Wyman is looking for an Executive Assistant and Workplace Administrator for our Raleigh, NC office. In this role, you will coordinate efforts for your Partners to help them meet their business goals and objectives while providing support to the Raleigh, NC office needs. Partners depend on you to collaborate with all parts of the business. Executive Assistants work closely with colleagues to share information and provide consistency. As an Executive Assistant/Workplace Administrator, you will provide administrative support to 2-3 Partners and be the Office Services point of contact for the Raleigh office.

This is a Hybrid position based out of the Raleigh, North Carolina office and you will be required to go into the office approximately 50 percent of the time to support meetings, trainings and other community-building activities as needed.

Executive Assistant Key Responsibilities:

Client Impact

• Viewed by clients as responsive, acting as central point of contact for Partners

• Complete a variety of administrative tasks including managing extremely detailed and intricate calendars, booking business travel and appointments, organizing video conferences, processing expense reports and vendor invoices and maintaining trusted CRM data

• Deliver a positive service experience to clients and work to build and maintain trusted relationships

• Develop a knowledge base of projects, key clients and internal support functions to support Partners goals and objectives

Based Teaming

• Build productive relationships with colleagues, understanding expectations and demonstrating commitment to team, including providing back-up coverage as needed

• Approachable and demonstrates a positive attitude

• Listens to others and is open to and respectful of all views

• Demonstrates inclusive behaviors

Work Smart

• Completes work to agreed standards

• Prioritize workload to deliver results on time

• Identify and escalate risks as necessary in accordance with company policies and procedures

Communication and Influence

• Convey clear written and verbal messages; presenting information in a way that is easy for others to understand

• Actively listen and seek clarification as needed

• Fair and respectful when communicating with others

Development and Leadership

• Attend trainings and firm events

• Respond to feedback and seek guidance as needed

• Set a positive example and acknowledge good work

Office Services Coordinator Key Responsibilities:

OS Admin and Office Management

• Single Point of Contact (SPOC) for the Raleigh, NC office.

• Manage the office inbox and respond to user inquiries as needed in a proactive and customer service-oriented manner

• Conduct local office new hire orientation, including pre-boarding administration such as creating ID cards and assigning seating; manage exit processes for leaving employees

• Provide content and updates for the office SharePoint page and post office announcements to the office Slack channel

• Order and stock office supplies, including café snack and beverage inventory and green initiative items

Workspace management

• Guide staff about meeting facilities and assist as needed with conference room and meeting needs, including all aspects of guest management, AV & ITS coordination, catering & other supplies.

• Assist staff with and how to use workspace for “Office as a Hub” philosophy

• Assist with internal office moves and refurbishment projects as needed

• Proactively work with Office Leader and other office teams to ensure the workspace is meeting staff needs

• Create and maintain an office guide for staff and visitors

• Maintain office occupancy database(s)

• Assist with special projects as needed

Facilities Management

• Daily maintenance of office space; ensure the office always remains a safe and productive working environment. Enforce confidentiality policies of clean desks and white boards

• Reach out to building maintenance and/or other vendors as needed to resolve issues or have things fixed

Special Events Facilitator

• If required, assist with organization and planning of office events, including regular TGIFS; events outside the office; holiday party; etc.

• Work with Office Leader, Social Committee and OW Events to provide support for in-office events. Duties such as coordinating building access for outside vendors, ordering special supplies, supervise special room set-ups, order beverages for in office social events

Experience Required:

• 2+ years of previous administrative or customer service experience

• Advanced experience with Microsoft Office suite, including Word, Outlook and PowerPoint

• Bachelors’ Degree or equivalent experience

Skills and Attributes:

• Thoughtful judgment and ability to have an owner’s mentality while being courteous and caring

• Strong organizational skills that demonstrate the ability to perform and prioritize multiple tasks

• Detail-oriented, even when the work is fast-paced

• Resourceful, takes proactive approaches to problem-solving with strong decision-making capabilities

• Positive demeanor and superior written and verbal communication skills are essential

• Solid time-management abilities with the ability to prioritize tasks

• Possess a positive attitude and be willing to work as part of a team

• Able to work with different personalities.

• Ability to speak a second language is an asset

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.