Auto Customer Service / Internet Manager (Smithfield)
Automotive BDC / Internet Manager
High-traffic Dealer HIRING NOW!
$80,000 - $110,000+ a Year + Great Benefits! Automotive Business Development / Internet
or Sales Manager Experience Preferred.
A well-established, full-service automotive dealership in the Smithfield, NC area is seeking a proven BDC / Internet Manager to lead and grow our Business Development Center and digital sales operations.
Key Responsibilities:
- Hire, train, and lead a high-performance BDC / appointment-setting team
- Manage internet, phone, and chat lead response processes
- Ensure fast, professional follow-up using proven scripts and templates
- Drive appointment volume for both sales and service departments
- Coach sales and service teams on digital communication best practices
- Monitor KPIs, appointment show rates, close rates, and CSI
- Make outbound calls to confirm and reschedule appointments
- Meet and exceed lead conversion and sales performance goals
- Maintain high customer satisfaction scores
What Were Looking For:
- Proven experience in Automotive BDC and/or Internet Sales Management
- Other Automotive Sales or Dealership Management experience considered
- Strong leadership, coaching, and team-building skills
- Excellent communication and organizational ability
- Professional, ethical, and results-driven
- Ability to thrive in a fast-paced, high-volume environment
- Valid drivers license and clean driving record
Benefits:
- $80,000 $110,000+ a year (base + commission + bonuses)
- Performance & Volume Bonuses
- Factory Incentives
- Best Commission Structure in the Area
- Full-Time, Long-Term Career Opportunity
- Full Family Benefits: Medical, Dental, Vision & Life Insurance
- Paid Vacation & Sick Time
- Employee Discounts on Vehicles, Parts & Service
- Supportive, Experienced Management Team
- Advancement Opportunities within a Growing Dealer Group
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religi]]>
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