Software Engineer I or Endpoint Services Engineer

Job Responsibilities:

• Design, implement, and manage end-user technology solutions across various devices, including PCs, MacBooks, Tablets, and Smartphones.
• Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager, Microsoft Desktop Toolkit, and Apple Business Manager.
• Engineer the implementation of applications and provide ongoing support using enterprise tools within the hardware technologies delivered.
• Focus on enterprise solution engineering by providing comprehensive, documented information to support technical solutions.
• Collaborate with various teams, including Enterprise Architects, Service Desk, Tier 2 Support Technicians, Cybersecurity, and other functions as needed, to ensure efficient and effective technical support and implementation.
• Develop and maintain technical documentation, standard operating procedures, and architectural diagrams to support end-user technology solutions.
• Work with end users to understand how technology is being used to provide solutions that meet business needs within the company standards and technology portfolio.
• Manage all components of application packaging, including the ability to reverse engineer existing packages to meet company standards, evolving functionality, and business needs.
• Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365.
• Navigate and implement enterprise security models using EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Participate in mergers and acquisitions, engaging with consultants and vendors to support carving out divestiture and fold-in acquisition actions.
• Manage incidents, perform issue problem management to prevent issues, and support current state operations.
• Stay current with supported technologies and processes to proactively map out changes that support current technical solutions.

Skills:

• Enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE
• Enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• End-user technology management, particularly with Microsoft, Dell products.
• Supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD).

Education/Experience:

• Bachelor’s degree in information technology, Computer Science, or a related field with at least 3 years' experience or equivalent work experience
• Proven experience in end-user technology management, particularly with Microsoft, Dell products.
• Strong proficiency with enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE.
• Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering.
• Excellent documentation skills, with the ability to create detailed technical documents and architectural diagrams.
• Strong collaboration skills, with the ability to work effectively with various teams, including Enterprise Architects, Helpdesk, ServiceDesk, Tier 2 Support Technicians, Cybersecurity, and more.
• Proactive problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to empathize with end-users and understand their needs, acting as a business solutions analyst.
• Expertise in managing all components of application packaging, including the ability to reverse engineer existing packages for repackaging according to company standards.
• Experience in supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD).
• Familiarity with enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
• Experience participating in Mergers & Acquisitions and engaging with consultants and vendors to support related actions.
• Willingness and ability to be on call 24/7 to support a global enterprise.