Customer Service Specialist

Description

CUSTOMER SERVICE AGENT

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join the client as a Customer Service Agent for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Customer Service Specialist II, the work you’ll do at our client will be impactful to the mission of the contact center. You will play a crucial role in providing world class customer service to our customer's.

• This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP’s

• Lead/Manage/Support providing support to recipients and providers.

• Collaborate with recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.

• Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.

• Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.

WHAT YOU’LL NEED TO SUCCEED

Bring your customer service expertise along with a drive for innovation to the client. The Customer Service Specialist II must have:

• Education: High School Diploma/GED

• Experience: 1+ years of related experience

• Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.

• Role requirements: this is a hybrid position, with 3 days a week in office

Skills

Customer service, Customer support, Call center

Top Skills Details

Education: High School Diploma/GED

• Experience: 1+ years of related experience

• Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.

• Role requirements: this is a hybrid position, with 3 days a week in office

Additional Skills & Qualifications

Call Center, Computer Literacy, Customer Service, Medicaid, Multitasking

Experience Level

Entry Level

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Raleigh,NC.

This position is anticipated to close on Feb 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.