Part-time Member Services Associate

Job Description

Job Description

CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients.

CAMS is looking for a Part-time Member Services Associate to work at a community in Wilmington, NC to provide a great first impression for the community, ensuring that all residents, guests, visitors and vendors are greeted and handled in a professional manner.

This is the schedule we are looking to fill:

Tuesdays: 3:00 p.m. - 9:00 p.m.

Wednesdays: 3:00 p.m. - 9:00 p.m.

Thursdays: 3:00 p.m. - 9:00 p.m.

Total of 18 hours. There is the opportunity for more hours if other staff needs time off or is sick.

Pay rate is $15.00/hour.

Facility Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Open or close the Clubhouse as the shift requires.
• Follow daily shift duty documents and complete required checklists. Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD).
• In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information.
• Assist with room set up and take down for scheduled uses as needed.
• Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed.
• While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy.
• Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities.
• Log in/out and distribute activity equipment as needed. Ensure that equipment is returned in good condition.
• Ensure incident reports are completed as necessary.
• Other department-related duties as assigned by the GM or other team members.

Administrative Responsibilities

• Partners with the Administrative and Lifestyle teams to effectively manage the front reception area with inbound calls and visitors, as well as assist with various administrative projects.
• Greets all homeowners/visitors and determines their immediate needs.
• Filters inbound calls to determine appropriate direction.
• Check and respond to Front Desk emails.
• Alert appropriate team members immediately on any issue or concern.
• Keep Lifestyle and Fitness schedules up-to-date and accurate.
• Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD.
• Assist LD with event management, including accurately preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets.
• Help inform members of activity offers through updating website calendars and member activity boards.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Refer inquiries to appropriate resources.
• Monitors pickups/deliveries.
• Assist with maintenance of the library.
• Support events and activities as requested by the GM, ACM and LD.
• Performs other duties as assigned.

Requirements

• Graduation from high school
• Two years experience in a customer service position
• Experience working for a community association or recreation center (preferred)
• Strong computer skills
• Ability to maintain CPR/AED certification
• Ability to repetitively lift and move up to 25 lbs.
• Excellent customer service and communication skills.
• Ability to communicate effectively both orally and in writing.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Exceptional organization and tracking skills.
• Strong conflict resolution skills. Excellent “people” skills.
• Ability to multi-task efficiently in a high volume, fast-paced environment.

Company Description

Emerging in 1991, CAMS was created with a small notebook, a fossil of a computer and a big dream. It was a humble foundation, to be sure, but founder and current president Mike Stonestreet had his focus on the future. He eventually joined forces with Dave Sweyer and together, they built a tech-savvy team of forward-thinking professionals who share their drive and dedication. Throughout the company’s rapid growth and evolution, Mike and Dave have always held onto the contagious enthusiasm and passion for serving people that first inspired them to build CAMS into what it is today. The old computer, however, has long since gone the way of the dinosaurs!

Mind if we brag?

CAMS was founded on the principle that people, not property, come first, and our team shares that same philosophy. We will let our highly trained staff’s credentials speak for themselves, because what we’re most proud of is their hands-on, friendly approach to our clients and their dedication to building strong relationships within our communities. We are uniquely able to provide the kind of one-on-one attention often lacking in the modern world. but with the added benefit of advanced software. The result – stellar service with a smile to HOAs throughout the regions we serve in North and South Carolina.

Thanks for letting us give you a peek into our story. We’d love to become a part of your story, as well! If you’re ready for trusted guidance for your community, we’ll be ready on the other end to greet you with a smile. We are confident you’ll find in CAMS a home-grown high-tech company whose certified background in community management, attention to detail and commitment to clients is at the very core of who we are and what we do.

Company Description

Emerging in 1991, CAMS was created with a small notebook, a fossil of a computer and a big dream. It was a humble foundation, to be sure, but founder and current president Mike Stonestreet had his focus on the future. He eventually joined forces with Dave Sweyer and together, they built a tech-savvy team of forward-thinking professionals who share their drive and dedication. Throughout the company’s rapid growth and evolution, Mike and Dave have always held onto the contagious enthusiasm and passion for serving people that first inspired them to build CAMS into what it is today. The old computer, however, has long since gone the way of the dinosaurs!\r\n\r\nMind if we brag?\r\n\r\nCAMS was founded on the principle that people, not property, come first, and our team shares that same philosophy. We will let our highly trained staff’s credentials speak for themselves, because what we’re most proud of is their hands-on, friendly approach to our clients and their dedication to building strong relationships within our communities. We are uniquely able to provide the kind of one-on-one attention often lacking in the modern world. but with the added benefit of advanced software. The result – stellar service with a smile to HOAs throughout the regions we serve in North and South Carolina.\r\n\r\nThanks for letting us give you a peek into our story. We’d love to become a part of your story, as well! If you’re ready for trusted guidance for your community, we’ll be ready on the other end to greet you with a smile. We are confident you’ll find in CAMS a home-grown high-tech company whose certified background in community management, attention to detail and commitment to clients is at the very core of who we are and what we do.