Client Relationship Manager (CRM) — Commercial Landscape

Client Relationship Manager (CRM) — Commercial Landscape

Lawrence Landscape Group | Charlotte, NC | Full-time

The 10-second version

You'll own a portfolio of commercial properties worth roughly $1.5–2M a year. Your job is simple to say and hard to do: know your clients so well they'd never leave, catch problems before they call, and sell them improvements they actually need. You will NOT manage crews — that's what our Production Managers do. You face the client. Period.

Who crushes this job

The person who wins in this seat knows every property manager's name, their kids' names, and what they complained about last spring. You return calls the same day because it would bother you not to. You walk a property and see three things worth proposing before you reach the back gate. If you've ever been described as "the mayor" of anywhere — a jobsite, a restaurant, a neighborhood — keep reading.

What you'll actually do

• Own client relationships across ~30 commercial properties (HOAs, campuses, Class A commercial) — every client contacted at least monthly, top accounts weekly
• Walk your properties on a real inspection schedule — not when something's on fire
• Sell enhancements: you find the improvement, propose it, and our enhancement team produces it. Your proposals, their execution
• Respond to every client issue within 24 hours with a solution, not an excuse
• Run new-client onboarding so the first 30 days makes the sales promise true
• Work shoulder-to-shoulder with a Production Manager who owns your properties' crews — you two are a team, and neither throws the other under the bus. Ever.

How we measure winning (you'll see these numbers monthly)

• Client retention: 90%+ is the standard
• Enhancement sales at approved margins
• Monthly inspections completed — all of them, not most
• 24-hour issue response, no exceptions

Why this seat is different here

Most companies make their account managers half-salesperson, half-crew-babysitter, half-paperwork clerk. We split the model on purpose: Business Developers hunt new work, you keep and grow clients, Production Managers run crews. You do one job at full depth instead of three jobs badly. Our current senior CRM built a $3M book this way — and the path he took (CRM → Senior CRM) is open. We promote from within; the org chart proves it.

The honest part — this job is NOT for you if:

• You think account management means waiting for the phone to ring
• You need someone to build your daily schedule for you
• You'd rather send an email than shake a hand
• Pulling a few weeds while walking a site with a crew feels beneath you (our owner still does it)

Comp & what you get

• $62,000–$72,000 base + enhancement sales commission — a strong seller realistically takes home $85,000–$95,000+ in year one
• Vehicle + fuel + phone
• 2 weeks PTO plus the entire week of Christmas paid — the whole company shuts down and nobody touches email
• Paid holidays
• A leadership team that answers to written KPIs, same as you

How to apply (do this part — it's the real application)

Send your resume, but also answer one question in 3–5 sentences: Tell us about a client or customer who would still take your call today, years later — and why. That answer matters more to us than your resume format.

Lawrence Landscape Group is a licensed commercial landscape contractor serving the Charlotte region. We deliver exceptional experiences and lasting impressions — and we're building a team that's proud, well-trained, and excited about the future.