Member Experience Staff

Position Summary:

The Member Experience Staff role helps create a welcoming, engaging, and enjoyable club atmosphere for members and guests of all ages. This position supports the execution of year-round events, activities, and programs by helping host experiences, lead pre-planned activities, assist with setup and breakdown, and provide excellent member service throughout each event.

Working closely with the Director of Member Experience, this role helps bring the club calendar to life through family events, children’s programming, adult socials, seasonal celebrations, themed activities, and daily club experiences. This is a hands-on, high-energy position focused on execution, engagement, and hospitality rather than event planning. This role is ideal for someone who enjoys creating memorable experiences, connecting with people, and bringing energy to club programming.

Key Responsibilities:

• Support the execution of year-round events, activities, and programs for members and guests of all ages.
• Help host club events and create a fun, welcoming, and engaging atmosphere.
• Lead and facilitate pre-planned activities such as crafts, games, socials, themed experiences, and family-friendly programming.
• Work alongside the Director of Member Experience, or independently when needed, to carry out scheduled programming and activities.
• Set up, organize, and reset event spaces, materials, decorations, and equipment before and after activities.
• Greet members and guests, answer questions, and provide support throughout events and programs.
• Assist with event flow, activity transitions, check-in support, and general hospitality during programming.
• Operate microphones, music, and basic audio/visual equipment as needed.
• Maintain a safe, clean, and respectful environment during all events and activities.
• Report incidents, hazards, or member concerns promptly to the Member Experience team.
• Support evening, weekend, holiday, and seasonal programming as needed.
• Jump in where needed to help ensure a smooth and successful member experience.

Requirements:

• High school diploma or equivalent.
• CPR and First Aid certification, or the ability to obtain certification within a designated timeframe.
• At least one year of customer service experience.
• Experience in hospitality, recreation, childcare, events, or other member-facing roles preferred.
• Comfortable working with children, families, and adults.

Preferred Skills and Experience:

We are especially interested in candidates who are comfortable leading or assisting with:

• Dance classes such as line dancing, Zumba, or similar activities.
• Yoga, stretching, or beginner wellness and fitness sessions.
• Poolside activities or water aerobics.
• Arts and crafts for children, families, and adults.
• Music, singing, or performance-based activities.
• Trivia, scavenger hunts, games, and themed event entertainment.
• Other hobbies, talents, or special skills that can enhance the member experience.

What We’re Looking For:

• Outgoing, energetic, and welcoming personality.
• Enjoys working with members and guests of all ages.
• Strong hospitality and customer service mindset.
• Comfortable leading a group, giving instructions, and encouraging participation.
• Able to work independently while also being a strong team player.
• Availability for most weekends and the ability to host and support events or activities 2–3 weekdays each week based on club programming needs.
• Flexibility to work programming that may take place in the mornings, afternoons, evenings, weekends, and holidays.
• Comfortable being active and on your feet for extended periods.
• Able to work indoors and outdoors in various weather conditions.
• Positive attitude and willingness to help wherever needed.
• Dependable, adaptable, and professional in a fast-paced environment.

Physical Requirements:

• Ability to safely lift items up to 30 pounds.
• Ability to stand and walk for extended periods of time.
• Frequent bending, stooping, lifting, pulling, and repetitive movement.
• Ability to reach, bend, and remain standing for long periods.
• Ability to communicate clearly and effectively.
• Ability to assess situations quickly and respond appropriately.
• Ability to remain calm, professional, and composed under pressure.
• Ability to listen, understand, and respond thoughtfully to members, guests, and team members.

Work Environment:

• Work is performed in both indoor and outdoor club settings.
• Environment may be busy, active, and at times noisy during events and activities.
• Exposure to varying weather conditions, including heat, humidity, and cooler temperatures.
• Schedule will vary and may include mornings, afternoons, evenings, weekends, holidays, and extended hours based on club programming needs.

Our Course — The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams. At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state. Our Community — We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group. At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens. Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide. From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.