Pharmacy Technician - Customer Service

Pharmacy Support Representative

Location Cary, NC | Onsite

Compensation & Schedule

• $21.50–$22.00 per hour

• Monday–Friday, flexible shifts between 8:00 AM and 8:00 PM

ROLE IMPACT: As a Pharmacy Support Rep., you will play a crucial role in ensuring seamless communication and accurate processing of insurance and pharmacy claims for patients. Your work directly supports patient access to care and helps uphold service quality through effective documentation, call handling, and collaboration with internal teams.

KEY RESPONSIBILITIES

• Manage inbound calls from patients, clients, physicians, and payors for updates and service coordination

• Communicate with patients to gather and verify insurance information

• Accurately triage prescriptions to HUB providers or preferred pharmacies

• Enter communication records into Biologics’ Management Information System (MIS)

• Process pharmacy claims and interpret claim responses

• Support annual reverification projects and assist with related administrative tasks

• Respond to internal communications via chat and email

• Identify and report adverse events and product complaints to clinical teams

LICENSES & CERTIFICATIONS

• No licenses required but the client is open to candidates who have their Pharmacy Tech certification

CLINICAL SKILL SET

• Insurance verification

• Prescription triage

• Pharmacy claim processing

• Adverse event (AE) reporting

• Product complaint (PC) escalation

• Multichannel communication (calls, chat, email)

• Data entry into healthcare systems

• Healthcare customer service

• Workflow documentation

• Patient intake and follow-up

PREFERRED SKILLS

• Prior experience in patient services or healthcare customer support

• Ability to work independently in a fast-paced environment

• Strong attention to detail, communication, and professionalism

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