Helpline Coordinator

Frontera Fund is currently seeking a full-time Helpline Coordinator to manage and operate our bilingual intake helpline and direct assistance program. This role is the first point of contact for people seeking abortion care support.

About Frontera Fund

Frontera Fund serves to build a world where all people in the Rio Grande Valley and border communities of South Texas can access abortion and reproductive health care with dignity, support, and without shame. We provide direct financial and practical support to people seeking abortion care, and we advocate for systemic change so our communities can live with autonomy, safety, and power. We believe that access to abortion is essential healthcare, and our work is guided by the values of equity, compassion, intersectionality, and justice. As a small but mighty team, we are deeply committed to centering our callers’ experiences and building a supportive, collaborative, and resilient organizational culture.

Description

What We Need : A compassionate Helpline Coordinator to provide information, resources, logistical planning, and funding to callers with care and confidentiality. This is a deeply relational role that also requires comfort with administrative systems and coordination. The ideal candidate is highly organized, trauma-informed, and committed to reproductive justice.

The Helpline Coordinator must live in the Rio Grande Valley and be fully bilingual in English and Spanish.

Responsibilities of the Helpline Coordinator include:

• Answering and responding to helpline calls, texts, and voicemails in both English and Spanish
• Conducting intake calls with people seeking abortion support and assessing funding or logistical needs
• Coordinating care, including sending vouchers, booking travel, and sharing referrals
• Managing caller records and documentation in Salesforce
• Tracking budgets and creating regular reports on helpline use and spending
• Updating internal systems and public-facing voicemail and materials
• Sending and tracking anonymous caller follow-up surveys
• Building and maintaining collaborative relationships with clinics, abortion funds, and practical support partners

Who You Are : We recognize that no one person will embody every quality and attribute that defines success for this position. Examples of professional and personal abilities a successful incumbent has, or can demonstrate the ability to obtain, include:

• Must be bilingual (Spanish/English) and comfortable speaking about abortion care
• Must reside in the Rio Grande Valley region (Cameron, Hidalgo, Starr, or Willacy counties) with the ability to work remotely
• Organized, detail-oriented, and able to manage multiple logistics for each caller
• Comfortable coordinating travel (flights, hotels, bus tickets) and navigating online systems
• Emotionally resilient, trauma-informed, and able to hold space for people’s complex abortion stories
• Strong critical thinker—able to follow protocols and adapt to each unique caller need
• Committed to abortion access and the reproductive justice framework
• Proficient with Google Suite; familiarity with Salesforce and Dialpad is a plus
• Experience with abortion funds, crisis counseling, or case management is strongly preferred

How To Apply: Click here to submit your application for consideration. Applications will be accepted on a rolling basis, and selected candidates will be contacted for interviews as applications are reviewed. We encourage you to apply early, as we may move candidates forward before the posting closes.

Please do not contact any Frontera Fund staff directly about this position. All inquiries and applications should be submitted through the application portal. We appreciate your understanding and cooperation in helping us manage this process with care and efficiency.

How To Apply: Click the Apply for Helpline Coordinator button to submit your application for consideration. Applications will be accepted on a rolling basis, and selected candidates will be contacted for interviews as applications are reviewed. We encourage you to apply early, as we may move candidates forward before the posting closes.

Please do not contact any Frontera Fund staff directly about this position. All inquiries and applications should be submitted through the application portal. We appreciate your understanding and cooperation in helping us manage this process with care and efficiency.