Customer Success / Solution Manager

Location: Durham, NC

Position(s) Reporting to this Role: None

Full Time: Yes

The Role:

As a Customer Success / Solution Manager, you’ll sit at the nexus of data science, agronomy, and customer engagement, championing the success of ag retailers and manufacturers across the $76 B ag-input market. Your mission is to turn complex, multi-source data into clear, actionable insights that power GROWERS’ fully managed loyalty and rewards programs and amplify Agmatix’s agronomic solutions.

This role is not your typical CSM position. It’s ideal for someone who gets energy from digging into large agriculture datasets, troubleshooting complex issues with customers, shepherding technology deployments and helping ag customers to drive measurable sales outcomes from digital Ag solutions.

Key Responsibilities:

● Be the face to the customer. Serve as the primary point of contact for assigned clients—guiding them through onboarding, training, program launches, reporting, and day-to-day troubleshooting.

● Own the customer lifecycle. Lead the end-to-end setup, configuration, launch, and continuous execution , coordinating closely with Product, Engineering and Data.

● Support seamless customer onboarding. Design and execute clear onboarding plans, deliver training, and ensure new users achieve their first-value milestones quickly and confidently.

● Keep customers healthy in real time. Monitor live performance, track usage and coordinate fixes with engineering and account management.

● Act as the solution expert. Master the platform inside and out, coach customers on advanced features, and make sure they fully leverage every capability to maximize value creation.

● Translate needs into scalable solutions. Channel customer feedback into product requirements and collaborate cross-functionally to ensure the platform evolves in ways that deliver measurable ROI.

● Support pre and post-sale success. Provide ongoing customer management and ensure adherence to service agreements, while helping sales teams qualify and validate new opportunities with tailored agronomic and technological recommendation.

Qualifications:

● 3–6 years of experience in Customer Success, Business Intelligence, Data Operations, or a similar customer-facing analytical role.

● Advanced Excel skills, including pivot tables, lookups, and data modeling.

● Experience working with large datasets – querying, cleaning, and analyzing data to derive actionable insights.

● Strong communication skills with the ability to explain technical concepts to non-technical audiences.

● Proven ability to manage multiple projects simultaneously and deliver on tight deadlines.

● Demonstrated critical thinking skills and a proactive, solution-oriented mindset.

● B.Sc. or M.Sc. in Agriculture, AgriTech, Plant Protection, or a related field is a plus.

● Experience with SQL, Tableau, PowerBI, or Looker is an advantage.

● Background in agriculture or loyalty programs is a plus, but not required.

● Tech-savvy and adaptable to new systems and digital platforms.

Why Join Us? We are a fast-growing, mission-driven company committed to delivering impactful solutions through data, technology, and agronomic expertise. If you thrive in a dynamic environment and are passionate about making a tangible impact in the agricultural sector, this is the place for you.