Dental Administrative Assistant

Job Description

Job Description

Job Description: Experienced Dental Administrative Assistant - Pediatric Dental Office

We are seeking a highly organized, compassionate, and experienced Dental Administrative Assistant to join our dedicated team at a busy pediatric dental office. The ideal candidate will be the welcoming face and voice of our practice, ensuring the smooth flow of daily administrative and patient-facing operations. Proficiency in dental insurance filing and exceptional phone etiquette are essential for this role.

Key Responsibilities

• Patient Welcome & Scheduling:

  • Greet patients and their families warmly upon arrival and manage the check-in/check-out process efficiently.

  • Schedule, confirm, and reschedule patient appointments, managing the clinical schedule to optimize flow.

  • Maintain and update patient records, ensuring accuracy and confidentiality (HIPAA compliance).

• Insurance and Billing (Crucial Skill):

  • Expertly manage all aspects of insurance filing and claims submission.

  • Verify patient insurance eligibility and benefits prior to appointments.

  • Prepare and present treatment plan estimates, clearly communicating patient financial responsibilities.

  • Follow up on unpaid claims and manage accounts receivable.

• Communication (Crucial Skill):

  • Answer multi-line phones with professionalism and a friendly, calm demeanor.

  • Direct calls, take accurate messages, and manage communication between patients, parents, and clinical staff.

  • Handle correspondence, including mail, email, and fax communications.

• Office Management:

  • Maintain a neat, organized, and professional reception area.

  • Manage office supplies inventory and place orders as needed.

  • Assist with other general administrative duties to support the practice manager and dental team.

Required Qualifications

• Experience: Minimum of 2-3 years of proven experience in a dental administrative role.

• Insurance Proficiency: Demonstrated expertise in processing and filing dental insurance claims (PPO and Medicaid knowledge is a plus).

• Communication Skills: Exceptional verbal communication skills, specifically proficiency in handling high-volume phone calls and interacting positively with children and parents.

• Technical Skills: Proficient in using dental practice management software (e.g., Dentrix, Open Dental, EagleSoft, Curve Dental) and Microsoft Office Suite (Word, Excel).

• Soft Skills: Strong organizational and multitasking abilities, a meticulous attention to detail, and a patient, empathetic approach.

Preferred Qualifications

• Experience with electronic health records (EHR) systems.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for a pediatric dental setting to [email protected]

We look forward to hearing from you!