Customer Service Rep (CSR)

Job Description

Job Description

CMC Electric, LLC. of Clayton, NC is searching for a full-time Customer Service Rep (CSR) for, Saturday shift only. Do you want to be a part of a highly functioning office team that is dedicated to creating a positive and supportive work environment? Would you enjoy answering phones and providing great customer service to customers in our diverse community? If so, this may be the position for you!

We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on skills and experience. This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays .

ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people , and we reward them with competitive pay , generous benefits , and a positive work culture .

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

Our Customer Service Reps arrive each day determined to provide superb customer care to our clients and help keep our call center running smoothly. Your primary responsibilities are to answer phones and respond to online requests and inquiries for our robust customer base.

Your positive and up-beat disposition comes through in all your interactions and our clients enjoy interacting with us as a result of your intentional personal care! Your excellent communication skills and attention to detail ensure that their needs are met. You are never bored as there is always a variety of people and conversations to work out your service muscles! You love that you get to interact with people every day and enjoy keeping busy!

QUALIFICATIONS

• Relevant customer care experience
• Experience using a phone to interact with customers
• Proficient computer skills

Are you a people person? Do you have excellent communication and interpersonal skills? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you comfortable working in a call center where your core purpose is to provide the best there is in customer relations? Are you service-oriented, patient, and able to empathize with others? Are you organized and able to prioritize tasks effectively? Are you detail-oriented? If so, then you might just be perfect for this Customer Service Rep (CSR) position! Please fill out our 3-minute, mobile-friendly application so that we can review your information. We can't wait to connect with you soon!

Location: 27520