Front Desk Supervisor

Job Description

Job Description

Position Summary:

This position is responsible for managing the operation of the hotel’s front desk and the administration of the front office in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security while managing costs within budgetary guidelines; responding to and resolving customer complaints and concerns and occasionally performing the tasks of a Front Desk Service Agent (Desk Agent), to include operating systems for PBX, reservations and guest check-in/out.

Pre-Requisites (Requirements):

• Previous hotel and supervisory experience is required.
• Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.
• Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes.
• Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many different personalities.
• Must have sound judgment and discretional skills and be able to work with little or no supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
• Must be able to work with sensitive and confidential material.
• Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van.
• Obtain any locally required certifications.

Work Environment & Context:

• Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
• Must be able to maneuver through all areas of the front office.
• Must be able to lift up to 20 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier.
• Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption