Field Account Services Representative

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Join to apply for the Field Account Services Representative role at Realityworks, Inc

WHO WE ARE : Realityworks is a 100% employee-owned company located in Eau Claire, WI.

WHAT WE DO : We provide comprehensive learning solutions that pair curriculum with hands-on learning aids, student activities, and assessment tools to create innovative learning environments. Our solutions are widely used in middle, secondary, and post-secondary schools to engage students, teach needed skills, and provide career exploration opportunities.

WHY CHOOSE US? Join a 100% employee-owned company where your contributions make an impact! Our culture is built around ownership, and our employees directly benefit from the company’s success. We also offer a comprehensive benefits package, including:

• 100% company-funded Employee Stock Ownership Plan (ESOP) that grows in value as the company thrives
• Health, dental, and life insurance
• 401(k) retirement plan with company matching up to 6%
• Generous paid time off (20+ days annually)
• 10 paid holidays per year
• Wellness programs including gym reimbursements and incentives for healthy living
• Dependent care flexible spending account
• Long-term and short-term disability coverage
• Tuition assistance for continuing education
• Paid maternity, paternity, and adoption leave
• Charitable giving opportunities, including paid volunteer time and donation matching

THE OPPORTUNITY: The Field Account Services Representative plays a crucial role in driving new business by generating qualified opportunities and targeting key accounts through diverse strategies. This position works in partnership with Account Managers in high-performing territories, supporting transactional sales, engaging in call lists and new account discovery, and providing in-person sales presentations and customer training. They will leverage internal technology for account research, engage customers over the phone and in-person to facilitate product orders, and diligently follow up on leads generated from marketing campaigns.

KEY RESPONSIBILITIES:

• Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs
• Conducts a high volume of outbound telephone dials on a daily basis
• Travels to customer sites for meetings, product demonstrations and customer training, and trade shows up to 25% of the time
• Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes
• Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base
• Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions
• Responds promptly to requests for information and qualifies leads generated from inbound inquiries
• Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more
• Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship
• Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company
• Records accurate and timely records within the company’s CRM system
• Attends and participates in regular sales meetings and training sessions

WHAT YOU BRING:

• High School Diploma or its equivalent (GED); Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is preferred
• Minimum of two years’ successful sales experience
• Advanced skills in Microsoft 365 applications, particularly Outlook, Word, and Excel
• Strong familiarity with Customer Relationship Management (CRM) systems, such as NetSuite or similar
• Must possess a valid driver’s license, show proof of auto insurance, and have reliable transportation

WORK LOCATION: Realityworks, Inc. is located in Eau Claire, WI. This is a fully remote position, working from a home office in the North Carolina territory.

TRAVEL REQUIREMENTS: Up to 25% travel throughout a multi-state territory to attend tradeshows and meet with customers is required. Travel is typically by car.

LEARN MORE ABOUT US: Discover more about our mission and impact at

Realityworks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Realityworks, Inc. is a tobacco-free environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Sales

• Industries

  Primary and Secondary Education

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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