Av Support Engineer
Location -Type: Salisbury, NC (Hybrid/4 days a week)
Start Date Is: May 18th
Duration : 1 year C2H
Compensation Range: $48-55/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship . About the Role
We're looking for a hands-on AV and Microsoft Teams Rooms engineer to own the AV experience for ADUSA's C-Suite executives. You'll be the 3rd-level technical expert supporting executive meetings, board-level events, and high-visibility conferences, while also working in the Digital Media team's Evolution Lab on next-generation AV and collaboration solutions. This is a high-impact, high-visibility seat. What You'll Be Doing
- Provide 3rd-level technical support, setup, and installation of Microsoft Teams Rooms (MTR) and AV equipment across offices
- Lead AV setup and live support for C-Suite conferences, board meetings, and executive events in partnership with the Executive Support team.
- Partner with the Digital Media Manager and Engineering Lead in the Evolution Lab to pilot next-generation AV and collaboration solutions before broader rollout.
- Run version testing on the MTR app and MTR device OS / firmware to validate readiness for general population deployment.
- Drive continuous improvement of the customer experience and support model for MTR and AV systems across the enterprise.
- Install and configure AV hardware — displays, mounts, cabling, and supporting infrastructure — to a polished, executive-ready standard.
- Document solution designs, configurations, and runbooks so the broader team can support what you build.
- 3–5 years providing MTR and AV support specifically for C-Suite events and meetings (this is a hard requirement).
- Demonstrated experience deploying and supporting Microsoft Teams Rooms or comparable collaboration technology across a widely distributed enterprise.
- 3 years working with digital signage solutions.
- Hands-on experience with MS Teams Rooms Administration (MTRA Portal), Teams Rooms configuration, and hardware deployment.
- Strong AV hardware install background — displays, mounts, cable management, room build-outs.
- Strong communication skills — this person interfaces directly with executives, business stakeholders, and AV/MTR vendors.
- B.S. in Computer Science, IT, Engineering, or equivalent professional experience.
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