Tier 1 Technician - Comfort Consultant

Job Description

Job Description

Tier 1 Technician - Comfort Consultant

Horne Heating and Air Conditioning

Location: Charlotte, NC
Job Type: Full-Time
Compensation: 100% Commission-Based | Average Earnings $125,000-$250,000+ Annually
Schedule: Flexible Mobile Schedule with Rotating On-Call Week
Leads Provided: Qualified Company-Provided Appointments
Training: Industry-Leading Paid Training

Horne Heating and Air Conditioning is seeking an ambitious, customer-focused Tier 1 Technician - Comfort Consultant to join our growing Charlotte team. Since 1983, Horne has earned a reputation for delivering honest recommendations, exceptional craftsmanship, and innovative home comfort solutions. We believe that the best customer experience starts with knowledgeable professionals who can educate homeowners and help them make confident decisions.

This role is designed for high-performing sales professionals and service-minded technicians who excel at building trust, identifying customer needs, and presenting customized HVAC solutions. You will receive qualified company-provided leads, comprehensive paid training, and the support of one of the region's most respected installation teams, allowing you to focus on helping customers and closing sales.

This is not cold calling or door-to-door sales. Every appointment is generated through Horne's marketing and customer service efforts, allowing you to spend your time with homeowners who are actively seeking comfort solutions.

Why Work With Horne?

• Qualified company-provided leads with no cold calling or door knocking
• Unlimited earning potential with uncapped commissions
• Average annual earnings of $125,000-$250,000+
• Industry-leading paid training and ongoing professional development
• Strong leadership team focused on mentorship and long-term success
• Family-owned company with a trusted local reputation since 1983
• Stable, year-round opportunity with clear advancement paths
• Quarterly incentives, company events, and team celebrations
• Performance-based company trips and recognition programs

Benefits and Compensation:

• 100% commission-based compensation structure
• Average annual earnings of $125,000-$250,000+
• Medical, dental, vision, and life insurance
• Two weeks of accrued PTO
• Paid holidays plus your birthday off
• Take-home company vehicle and iPad
• 401(k) with a 3% full company match plus partial match on 4-5%
• Year-round work stability
• Professional development and certification reimbursement
• Quarterly incentives and bonus opportunities
• Quarterly team-building events
• Annual company celebrations
• Company-provided uniforms with laundry service
• Relocation assistance available

As a Tier 1 Technician - Comfort Consultant, you will meet with homeowners through company-provided appointments to evaluate their heating and cooling needs and recommend customized comfort solutions that fit their homes and budgets. You will build rapport, assess existing HVAC systems, present equipment and financing options, answer questions, and guide customers through the purchasing process with honesty and professionalism. Working closely with Horne's installation and operations teams, you will help ensure a seamless customer experience from initial consultation through project completion.

Qualifications:

• Minimum two years of in-home sales, home services, or consultative customer-facing experience
• Strong relationship-building and consultative selling skills
• Excellent communication and interpersonal abilities
• Self-motivated with the ability to work independently
• Strong organizational and computer skills
• Professional written and verbal communication
• High school diploma or GED
• Valid driver's license with an insurable driving record

Preferred Qualifications:

• Residential HVAC sales or service experience
• ServiceTitan experience
• Bilingual English/Spanish communication skills

If you are ready to build a high-income career with company support, exceptional leadership, and unlimited earning potential, Horne Heating and Air Conditioning provides the platform to help you succeed and grow for years to come.

No calls, please. All candidates must apply online. A cover letter explaining why you would excel in this role is strongly encouraged.

Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment