Service Technician

Job Description

Job Description

PURPOSE

Performs basic diagnostic, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Shop Foreman (if applicable) or senior technicians.

BASIC FUNCTIONS AND RESPONSIBILITIES

· Performs basic diagnostic and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

· Responsible for the disassembly, assembly, and repair of components and machines

· Performs all service tasks as assigned by the Service Manager

· Prepares all forms (detail of work performed on repair orders) required in conjunction with job assignments

· Reports any additional work required on equipment to the Service Manager, for proper and safe operation by the customer

· Participates in all training programs as directed by the Service Manager

· Accounts for all time and for all materials used in performing work duties

· Maintains a clean work area and performs work in a neat and orderly fashion

· Reports any issues with shop tools, equipment or vehicles that are in a serviceable condition or are unsafe for use

· Follows all safety rules and regulations in performing work assignments

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

· High School Diploma or equivalent experience required

· 1+ year(s) of experience performing service repairs

· Ability to write diagnosis and work completed on routine reports (repair orders)

· Proficient knowledge of engines, transmissions, electrical systems and/or hydraulic systems

· Ability to use personal computer and various types of diagnostic equipment

· Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals

· Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures

· Ability to speak effectively one-on-one with customers

· Ability to operate vehicles and equipment used for diagnostic purposes

· Valid driver’s license required for potential driving situations

· Ability to operate a forklift, preferred

· Must possess set of tools

PHYSICAL DEMANDS

· Weight Requirements: Lifting up to 50 lbs.

· Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time

· Visual: Working with PC, smart devices, and close detailed work

· Driving: Occasional – Short and long distances

· Dexterity: Ability to grasp and manipulate standard tools and office equipment

· Noise: Medium to High