Customer Service Officer
- Handle incoming customer inquiries via phone and email with professionalism and efficiency.
- Resolve client issues promptly and escalate when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to improve service delivery and customer satisfaction.
- Provide clients with detailed information about our services and processes.
- Proven experience in customer service or client-facing roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM systems is a plus.
- Competitive salary: $57,000 – $61,000 annually.
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Health and wellness benefits package.
- Full-time employment.
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