Taproom Manager - Hi-Wire Brewing
- Oversee and manage all areas of the taproom, including hiring, developing and managing the performance of employees, maintenance, and inventory
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Serve as point person for daily decision making, scheduling, and planning, while upholding standards, product quality and cleanliness
- Maintain physical taproom space, ensuring maintenance (both ongoing and emergency) are completed in a timely manner and within allotted budget
- Prepare schedules and ensure that the taproom is staffed for all shifts, filling in as needed
- Investigate and resolve complaints concerning beer quality and/or service
- Keep Supervisor promptly and fully informed of all issues (i.e. problems, unusual matters of significance, positive events) and take prompt corrective action or suggest alternate courses of action, where necessary
- Be involved with the local community, attending neighborhood business meetings, participating in community events and fostering goodwill between the taproom and the community at large
- Manage taproom inventory, placing orders for beer, merchandise, and other supplies as needed
- Ensure money is handled responsibly, including making regular bank deposits and procuring sufficient change for taproom transactions
- Be fully knowledgeable of and adhere to sanitation, safety, and alcohol beverage control policies
- Take a leadership role in events, effectively planning, scheduling, and preparing for events to ensure success
- Effectively communicate with the marketing team, in a timely and efficient manner, to ensure proper advertising for taproom events
- Be present for team meetings as requested
- Complete other tasks as assigned, staying within provided budgets and time frames
- High school diploma or equivalent
- At least 5 years of experience in the service industry
- Preferred front-of-house management experience
- Excellent customer service skills
- Ability to multitask while maintaining a calm demeanor
- Proficiency in applicable operations management systems
- A team player with leadership skills
- Exceptional multitasking/prioritizing skills
- Strong attention to detail
- Independent/self motivated
- Problem solver with grace under pressure
- Ability to adapt/think on your feet
- A flexible schedule with the ability to work nights and weekends
- Physical Requirements:
- Must be able to continually lift 65 pounds
- Must have the ability to regularly stand, walk, use hands, reach, climb, work from heights, stoop, kneel and crouch
- The ability to work near moving parts and machinery
- The ability to work in loud, wet, cold, hot, indoor and outdoor environments frequently
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