Member Care Representative
- Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members that is in alignment with our Brand Culture.
- Meet or exceed established service goals
- Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
- Adherence to work schedule
- Provide quality customer service over the phone and internet
- Educate, promote and sell credit union products based on identified needs.
- Ability to continually learn about credit union products, services and promotions
- Ensure that proper documentation is disclosed to applicants to comply with laws, regulations and policies that relate to credit union operations.
- Recommend other credit union products (cross-sell) based on identified needs through the interview process. Typically, 50% of this job’s requirements are cross selling.
- Additional duties as assigned.
- Excellent telephone communication skills
- Ability to handle multiple tasks
- Ability to work in a fast-paced team environment
- General computer knowledge
- Ability to diffuse an irate member
- Problem solving skills
- Understanding of credit union products, services and promotions
- Ability to listen to the members’ needs and/or concerns
- Personal integrity and reliability
- Eligibility to be bonded
- Ability to adapt to non-traditional work schedule/hours
- Ability to incorporate AFCU performance attributes in daily work activates
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