Client Services Coordinator- w/ Trades Background

Job Description

Job Description

Client Services Coordinator - Trades Background Preferred

Denver, NC

About Us:

Would you like to be part of a high growth company, recognized for more than 5 years as one of Charlotte's "Fast 50"? Are you STRONG on customer service, enjoy a fast-paced environment, where you determine your own income?

The Client Services Coordinator role is a great option for success-minded professionals-who desire to excel in a fun, fast-paced culture. We are a high growth, Vision / Mission-focused, Values-driven facilities maintenance company located in Denver, NC, providing world class client services to companies across the US and are looking for a success minded Client Services Coordinator to join our team.

Learn more about us at:

Position Description:

Client Service Coordinators supervise facility maintenance requests from beginning to end. The ability to work in a fast-paced environment is important to success. This is an office-based position requiring substantial phone and computer usage. The qualified candidate will have a background in or working knowledge of any of the following: plumbing, HVAC, electrical, refrigeration, mechanical systems; may include construction projects, DYI projects, construction, handyman or renovation business experience, trade school degree

What you'll do as a Client Services Coordinator:

• Estimate and negotiate single trade facilities maintenance projects.
• Coordinate 30 to 50 work orders simultaneously.
• Source and manage subcontractors to execute repairs within budget and on time.
• Provide exemplary customer service and communication.
• Use various computer tools to communicate project information per company procedures.
• Receive OSHA 30 Certification within 6 months of hire date (Paid for by Employer)

What you must have:

• Demonstrated ability to effectively manage a high volume of work orders in a fast-paced work environment
• At least 6 months of trade-specific background or knowledge. For example, one or more of the following:
  • plumbing
  • HVAC
  • electrical
  • refrigeration
  • mechanical systems
  • may include construction projects, DYI projects, family construction, handyman or renovation business experience
  • Trade school degree
• Experience with Preventative Maintenance programs preferred
• Outstanding communication and negotiation skills
• Critical thinking / Problem solving skills
• Significant phone and computer fluency; type ~55+ words per minute
• Sense of urgency
• Exceptional customer-service skills
• Energetic and outgoing personality
• Ability to quickly learn work order management systems
• Demonstrated excellence in customer service
• Mastery of written and spoken English
• Excellent organizational and time-management skills.
• Must be willing to work on-call shifts (remotely)

Work location: Denver, NC

Job Type: Full-time

Education: Associate’s degree (Preferred)

Work authorization: United States (Required)

Compensation and Benefits:

• Available Benefits include health, vision, dental, accident, critical illness, hospital indemnity, and life insurance, short and long-term disability insurance, paid time off accrual, paid holidays, EAP, and 401K with company match.
• We offer a competitive base salary plus bonuses. We have a performance-based culture and compensation system.

Salary: Base salary plus commissions (no cap)