Registered Nurse - Heart Communication Center - Hybrid
Duke Health
Durham, NC
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility) Schedule: 8:00 - 4:30 Monday through Friday Closed weekends and Holidays One day a month in the office Job Summary The Heart Center Communications Department at Duke University Hospital is active in delivering exemplary care for heart patients to ensure an excellent patient experience, every time. The heart communication center is located in Durham, NC. The call center receives an average of 200 calls per day. Skills included in the role are telephonic care management, triage, messaging, scheduling, Prescription refills, medication reconciliation, patient education, motivational support, and identification of potential readmission risks. Work Performed Expert level of clinical decision making based upon Benner's Novice to Expert Nursing Theory. Systematic processing of patient acuity and triaging of multiple demands. Provide guidance to internal and external customers to facilitate safe patient and operational needs. Anticipate potential safety concerns and identify high risk patient situations and intervene or escalate as needed. Engage in excellent written and oral communication skills with a focus on professionalism and customer service. Excellent phone etiquette. Navigate complex systems and processes to maintain patient centered care. Collaborate with multiple members of a care team (internal and external) to facilitate patient care needs. Communications, coordinating and scheduling tests and pre-procedures to prepare patients for Electrophysiology procedures (EP). EP is a specialized field within cardiology managing the electrical conductivity of the heart utilizing complex tools and mapping systems. Examples of EP procedures include pacemakers, defibrillators, ablations, Watchmen implants, etc. Telephonic Care Management to ensure safe patient centered care. Assessment of cardiac patients via phone, triage of care, schedule and provide education to patients for cardiac procedures. Duke Heart Center has developed a standardized process for our patients to contact us to seek and receive medical care with Duke Cardiology Call Center as the initial point of contact. This care is delivered in collaboration with Providers, Clinical Staff and Duke Cardiology Call Center. Our patients can request medical advice via telephone and through My Chart. Scheduling and coordinating procedures to include: Dx & Intervention Cardiac Cauterization, Left Heart Catheterization, Right Heart Catheterization, TAVR, Mitra-Clip, Heart Biopsy, Pre-Lung Transplant Evaluation, Balloon Pulmonary Angiography, Peripheral Arteriograms, ASD & PFO Closure, etc.. Transitional Care, follow care of patients from hospital to home assessing this hospital discharge, medication reconciliations and providing continued patient education. Nurses support patients by phone to navigate care transitions as well as interact with providers, clinics, schedulers, home health and others to ensure that our patients understand the discharge plan and are successful. Manage Prescription Refills for all DUH Cardiologist. Perform other related duties incidental to the work described herein. herein. Knowledge, Skills and Abilities Maintain current knowledge of the Emergency Medical Treatment and Labor Act (EMTALA). Knowledge of scope of the registered nurse. Knowledge of and appropriate application of the nursing process. Ability to independently seek out resources and work collaboratively. Ability to establish and maintain effective working relationships. Ability to communicate clearly. Ability to record activities, document outcomes, plans of care, interventions, and ongoing evaluations of patient status. Ability to integrate software and new technologies into work processes. Working knowledge of procedures, available resources, and techniques involved in administering routine and specialized treatments to patients. Ability to remain focused and organized. Level Characteristics N/A Minimum Qualifications Education Graduation from an accredited Bachelor's Degree in Nursing (or higher), Associate's Degree in Nursing or Nursing Diploma program is required. All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within seven years of their start date Experience Requires a minimum of 3 years of medical-surgical hospital experience; varied experience preferred, especially emergency room and/ or critical care. Cardiology experience preferred as well Degrees, Licensures, Certifications Must have current or compact RN licensure in the state of North Carolina. BLS required. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. xrczosw
Remote working/work at home options are available for this role.
Posted 2026-06-21
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