Service Specialist

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

A Service Specialist is a position in the Service Center and is responsible for superior customer service to the employees or clients for Gallagher/Pierce Group Benefits.

Position Details:

• Pay: $19/hr
• Hours: M-F 8:30am -5pm EST
• Location: 4928 Linksland Drive, Holly Springs, NC
• Hybrid: Hybrid schedule after training (1 week remote, 1 week in office)
• Benefits Start Day 1!!

• Provide excellent service for NC, SC and VA clients and their employees
• Maintain strong understanding of products, carriers, platforms
• Ability to navigate carrier portals
• Assist clients and employees with payroll discrepancies, billing questions, claim assistance, and QLE/MYE transactions
• Ability to enroll in all states (NC, SC, VA) if needed
• Expected turn-around time for all inquiries is 1 business day
o Expected to attempt contact at least twice, on different days
• Expected turnaround time for Client Services inquiries is 2 business days
• Review and document open ticket status every 2 days, if not closed or on hold
• Rotate in chat assignments
• Pull VM and distribute as assigned
• Assist with UW Memos (agent unassisted, etc.) as needed
• Complete processing documents accurately and timely, within 2 business days of completion
• Respond accurately and promptly to inquiries regarding claims, benefits, and eligibility
• Thoroughly and accurately document communication and correspondence in ticketing system
• Participate in training as assigned by Senior Service Specialists/Department Manager/other
• Accurately assess priorities and adjust as needed
• Maintain HIPAA compliance
• Responsible for reviewing central location for up-to-date processes and procedures
• Other duties as assigned

Required:

• High School diploma or equivalent.
• Minimum 5 years related experience.
• Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date.
• Ability to work overtime as business need requires.
• Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures.
• Working knowledge of Microsoft Windows applications and Microsoft Office.
• Excellent verbal and written communications.
• High Organizational abilities.
• Works well individually or within a team.
• Ability to adapt to change

#LI-KB3

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)