Banquet Captain

BANQUET CAPTAIN

LOCATION: The Club at Longview

DEPARTMENT: Food & Beverage

SUPERVISES: Banquet Servers

REPORTS TO: Food & Beverage Manager

Aims & Objectives:

• Responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department
• Supervise the daily operation of banquet events, ensuring all brand standards of food and beverage is being provided..
• Coordinates preparations for upcoming banquets and events.
• Set the example of service behaviors to all banquet personnel while meeting or exceeding brand standards.

Duties and Responsibilities:

• Act as a direct liaison between the client contact and the banquet staff.
• Plan, organize, and facilitate functions, delegating appropriate responsibilities to banquet staff, including the coordination of upcoming events.
• Work with the Food & Beverage Manager and Executive Chef to ensure the quality of food and presentation meets or exceeds approved brand standards.
• Serve as a bridge of communication between line-level team members, guests, and management.
• Provide excellent guest recovery regarding guest complaints and communicate any of these issues to management on duty.
• Oversee all aspects of assigned banquet function activities and ensure all events are completely set and ready 15 minutes prior to event start time.
• Check all banquet rooms for proper setup based on the Banquet Event Orders.
• Display great customer relation skills and take initiative to greet guests in a friendly manner.
• Willing to work flexible schedules and varied shifts depending upon BEOs.
• Supervise and train staff on proper setup/breakdown procedures.
• Take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment.
• Attend any training or meetings held as requested by management.
• Attend weekly BEO meetings and pass down necessary changes/information to banquet staff as requested.
• Be aware and uphold health and safety standards.
• Report any workplace conditions, personnel interaction or incidents that have, or would, negatively affect the workplace environment to management.
• Perform other duties as required by management.

The history of Longview dates back to the 1800s when it was first known as The Longview Black Jack Farm. In 1953, Mel Graham's father purchased a small portion of the property as an annex of the Graham Dairy Farm. Decades later, Mel started purchasing any land that attached to his Dad's small farm and eventually assembled over 1,000 acres. In 2001, Mel put the vision of The Club at Longview into action. As Jack Nicklaus stood on this property and looked at the gentle rolling hills with its pines and hardwoods, its creeks, ponds, and nature preserves, he said, "It's as if it was always meant to be the home of a great golf course." Two years later, on October 20, 2003, The Club at Longview officially opened! The old-world charm and architecture found throughout the Club and the Longview community is a direct result of Mel's travels throughout Europe. The architecture withstands the test of time and improves with age.