Shift Leader

McDonald's Shift Leader Job Description

Company: KTL Restaurants LLC | Haynie Holdings LLC

Position: Shift Leader

Reports To: General Manager / 1st Assistant Manager

Job Type: Full-Time or Part-Time Hour can be from (18-45)

Job Summary:

As a Shift Leader, you are responsible for supporting the restaurant's management team in leading operations during assigned shifts. You will coach crew, delegate tasks, drive performance, and ensure every shift meets McDonald's standards for service, cleanliness, and food quality. You set the tone for the team and act as the go-to person when the manager is not on site.

Key Responsibilities:

• Must be at least 18 years of age
• Supervise and coach crew during shifts to deliver exceptional guest service
• Lead by example to ensure all food is prepared safely and to quality standards
• Manage shift operations including labor, product levels, and equipment function
• Communicate effectively with team and managers to ensure smooth shift transitions
• Monitor cleanliness, customer service, speed of service, and food safety
• Handle customer concerns professionally and resolve issues in a timely manner
• Complete shift documentation and cash handling procedures accurately
• Ensure crew follow policies, procedures, and McDonald's standards at all times
• Motivate and recognize team performance to improve retention and morale
• Support training and onboarding of new crew members

Qualifications:

• Must be 18 years or older (due to job responsibilities and labor law compliance)
• Prior restaurant or leadership experience preferred, but not required
• Excellent communication and decision-making skills
• Ability to multitask in a high-paced environment
• Strong sense of urgency and accountability
• Willingness to work a flexible schedule including nights, weekends, and holidays

Workplace Violence Policy:

KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management uphold a strict zero-tolerance policy toward workplace violence. Prohibited conduct includes:

• Physical violence or threats
• Verbal abuse, bullying, or intimidation
• Possession of weapons on site
• Vandalism or destruction of property

All incidents must be immediately reported to upper management. Violators may be subject to immediate termination and/or legal action.

Safe, Respectful, and Inclusive Workplace Policy:

We are committed to providing a work environment that is safe, respectful, and inclusive. All employees are expected to:

• Treat others with professionalism and respect
• Avoid discrimination, harassment, and retaliation
• Report misconduct or policy violations to management

We believe in building a workplace where every employee feels safe, valued, and empowered to succeed.

Equal Employment Opportunity:

We are an Equal Employment Opportunity employer. All employment decisions are based on qualifications, performance, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other legally protected status.

Franchisee Disclaimer:

This job is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA.

KTL Restaurants LLC is your direct employer. The franchisee is solely responsible for employment matters such as hiring, supervision, scheduling, and discipline. McDonald's USA will not receive your application or participate in any employment decisions.