Sales Support Specialist

Job Description

Job Description

Job Summary:

We are seeking a reliable and organized Sales Support Assistant to join our team and help our sales representatives operate more efficiently in the field. This role is perfect for someone who is detail-oriented, professional, and comfortable with both administrative tasks and occasional customer-facing responsibilities.

You will assist with collecting and managing paperwork, scheduling appointments, setting up insurance claims, collecting deductible payments, and driving to customer locations as needed. A valid driver’s license and strong communication skills are required.

Key Responsibilities:

• Assist sales reps with gathering and organizing required documents for auto glass repairs or replacements
• Coordinate and schedule appointments with customers
• Help customers initiate and set up insurance claims
• Collect deductible payments or out-of-pocket costs from customers at time of service
• Maintain accurate records of appointments, payments, and claims
• Communicate professionally with customers, insurance companies, and team members
• Ensure all tasks are completed in a timely and detail-oriented manner
• Support other administrative and field tasks as assigned

Requirements:

• Valid driver’s license and reliable transportation
• Excellent verbal and written communication skills
• Basic computer and smartphone proficiency (email, apps, online forms)
• Strong attention to detail and organizational skills
• Ability to multitask and manage time independently
• Prior experience in customer service, sales support, or auto-related industries is a plus
• Must be dependable and professional in appearance and demeanor

Preferred Skills:

• Experience with insurance claims or auto glass services
• Bilingual (Spanish/English) is a plus
• Comfortable handling payments and discussing costs with customers