Quality & Continuous Improvement Supervisor

Requisition Number: 70743

 

The company built on breakthroughs. ​ 
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

 

​Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Reporting directly to the Plant Quality Manager, this position leads and supervises the Quality group to promote a culture of Quality and Continuous Improvement throughout the plant. This culture ensures product integrity and customer expectations and business goals are met.

Responsible for effective development and application of plant quality systems and drive improvement efforts. Assist in providing leadership and development for the plant quality organization. In addition, may lead business critical projects or investigations to support customer needs.

This position works closely with other functions within the organization (Commercial, Operations, Development, Engineering, Supply Chain, and Marketing).

Key Responsibilities

• Supervise team of engineers, technicians, and hourly associates, providing growth opportunities in talent and capabilities
• Supports the execution of the plant Quality strategy and roadmap, which support the manufacturing strategy for the location and the corporate direction for quality
• Provide leadership for Quality Management Systems to ensure systems are effective and compliant with all customer expectations, corporate requirements, industry specific standards, regulatory and statutory requirements
• Champion the Product Quality Architecture necessary to prevent and detect quality issues for purchased materials and manufactured goods for the location
• Support cable manufacturing in an around-the-clock manufacturing environment
• Report Quality metrics and manage roadmaps for implementation/improvement of key elements
• Maintain relevant quality system registrations (i.e., ISO9001, TL9000)
• Manages customer complaints process with regards to timelines, customer follow up, etc. to prevent escalation of issues. Reviews and trends customer complaint data recommending improvement opportunities for all areas of the facility
• Support the validation of new products and processes or validation of changes to existing products and processes where form, fit, function, or regulatory compliance is potentially impacted
• Ensure that suppliers provide the highest quality materials that are ready for use. The scope of suppliers includes providers of raw materials, components, items, packing materials, finished goods or Contract Manufacturing
• Assist and/or lead other staff or departments, when necessary, to perform investigations and resolutions of customer complaints and other root cause investigations
  

Required Education

• B.S. in Engineering , Material Science, or other relevant discipline
• 5+ years in a manufacturing environment
• 2+ years experience in a leadership role

Desired Experiences

• Work collaboratively in a team environment demonstrating strong facilitation skills
• Knowledge of statistical methodology and measurement assurance / calibration principles
• Excellent verbal /written communication skills and presentation skills
• Ability to effectively coach, mentor, and lead subordinates, providing clear direction and establishing expectations
• Working knowledge of ISO or TL quality standards
• Internal Quality Auditor
• Certified Green Belt or Black Belt
• SAP, SAS, Minitab, and SQL system knowledge
• Project Planning / Project Management

 

This position does not support immigration sponsorship.

 

The range for this position is $112,328.00 - $154,451.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​

A job that shapes a life. 

Corning offers you the total package. 

 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .