Facility Operations Team Member, Bojangles Entertainment Complex

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

We are currently looking for part-time employees committed to providing excellent customer service to all CRVA guests. If you are customer service minded and can work nights, weekends and holidays, we encourage all qualified applicants to apply. This position is located at the Bojangles Entertainment Complex and is responsible for:

1. Essential Job Duties

• Assisting in maintaining the cleanliness of the building inside and outside.
• Assisting in event cleanup.
• Assisting in conversion setup and breakdown for Hockey, Basketball and Concerts.
• Assisting in room setup and breakdown.
• Monitoring restrooms and concourse during events for trash.
• Responding to wet spill cleanup.
• Responding to restock and cleanliness of restrooms during events.

2. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

3. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Supervisory Responsibility

• This job has no supervisory responsibilities.

Knowledge and Skill Requirements

• Ability to communicate information effectively to managers, customers, and the general public.
• Problem solving skills.
• Strong Organizational skills
• Must be able to work a flexible schedule including late nights, weekends and holidays as needed.
  Must be able to work in a collaborative manner with other members of the department and facility.
• Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs.
• Treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers.

Education and Experience

• Must be at least 18 years old.
• High School Diploma strongly preferred.
• A combination of education and experience may be considered.
• Must be able to lift a minimum of 50 lbs., use power tools, stand and bend for long periods of time.
• Previous forklift experience a plus

Physical Demands

• The employee must regularly lift and /or move up to 50 pounds.
• While performing the duties of this job, the employee is regularly required to stand and walk.

Work Environment

• The noise level in the work environment is moderate depending on event within the facility.

Travel Required

• This job has no travel requirements.

What We Offer

• CRVA University
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.