HVAC Service Manager

Job Description

Job Description

Description:

HVAC SERVICE MANAGER POSITION PURPOSE:

Reporting to the Director of HVAC Service Operations, this role is responsible for leading and developing our Service Technicians, while driving operational excellence in service delivery. Service Managers ensure customer satisfaction, revenue and gross margin optimization, and consistent application of SOPs across all service work. This role is critical to building best-in-class HVAC service teams, holding technicians accountable for KPIs, and reinforcing a culture of urgency, care, and ownership.

HVAC SERVICE MANAGER PAY:

• Base salary of $70,000-$100,000, with a targeted performance bonus. High-performing Service Managers can earn $120,000+ in total annual compensation based on results.
• Up to $10,000 sign-on bonus

HVAC SERVICE MANAGER SPECIFIC RESPONSIBILITIES:

Service Technician Oversight & Support:

· Lead, coach, and hold Service Technicians accountable for performance and adherence to company standards.

· Monitor unsold revenue opportunities on service tickets; coaching technicians to maximize value capture, moving the technicians through the technician advancement program.

· Drive service KPIs, including closing rate, effective rate, average ticket size, gross margin and customer satisfaction.

· Review all technician invoices for accuracy including tasks performed, proper payroll, and inventory.

· Conduct regular performance reviews, coaching sessions, and team meetings.

· Create a culture of continued education for technicians, with a focus on technical training and customer service excellence.

Customer Satisfaction:

· Ensure “right the first time” service delivery, reviewing jobs in Service Titan for quality and accuracy.

· Support customer escalations, ensuring both timely resolution and excellent outcomes.

· Foster a culture of urgency, deep customer care, and accountability across service teams.

Partnerships:

· Collaborate with the Service Director to implement SOPs, training, and process improvements.

· Work directly with the Install Team, and their leadership, to fulfill our no frustration guarantee.

Miscellaneous/Other:

· Oversee operational readiness, including vehicle condition, equipment, and compliance with safety protocols.

· Other duties as assigned.

HVAC SERVICE MANAGER CREDENTIALS & EXPERIENCE:

· Proven leadership experience managing frontline technicians in HVAC or related home services.

· Strong operational and technical knowledge of HVAC service work. 3-5 years of experience preferred.

· Skilled at coaching, mentoring, and holding team members accountable to results.

· Customer-first mindset with strong problem-solving and conflict-resolution abilities.

· Proficient with service management systems (Service Titan experience preferred).

· Highly organized, with strong attention to detail and urgency.

HVAC SERVICE MANAGER QUALIFICATIONS:

· NATE Certification is preferred.

· Ability to prioritize and meet tight deadlines.

· Analytical with attention to detail, demonstrating a high degree of ability to analyze data, using it to drive decision making and implement effective resolutions

· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders and a proven ability to build relationships quickly.

· Proven strong interpersonal and communication skills, with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

· Manage relationships; interact with individuals across organizational business units.

· High energy and a positive attitude; proactive and focuses on what we “can do.”

· Ability to work in a cohesive team environment

If you're a motivated leader ready to take on this exciting challenge, apply now and become a vital part of our team!