Product Manager, RDU

Job Description

Job Description

Employed by Trego/Dugan Aviation contractor for Raleigh-Durham International Airport

GENERAL PURPOSE OF THE JOB:

Directs, trains, and coordinates all aspects of the Airline partner’s operation as a working manager for Trego-Dugan. Coordinates with local Trego-Dugan and Airline partner's management to achieve superior performance results. Must effectively communicate all airline business to internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and constantly measure performance against these goals and objectives to raise the performance of the station. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to serving the customer and have an exceptional customer service focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Manage all aspects of the Airline partner’s operation.
• Represent Trego-Dugan during all travel partner meetings, conference calls, and events. Must plan, host, and attend local airport meetings as needed.
• Ensure compliance with regulatory and required paperwork retention and Airline partner’s reporting.
• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant.
• Full oversight of the airline commissary department with ordering, cost control, and efficiently.
• Coordinate airline vendor functions and act as a liaison for local contracts providing service to Airline partners, i.e., fueling skycap, security, catering, cleaning, and ground handling. Evaluate performance and implement appropriate measures to review the service provided to the Airline.
• Establish airport and local community relations as a liaison with airport city officials, the FAA, the TSA, police, and fire departments.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Provide needed support to the local training group regarding the Airline partner’s product or other airlines as needed. Coordinate, provide training, and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
• Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance. Provide support to other management and fill in as needed to cover operational needs.
• Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collection programs.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Other duties as assigned by General Manager.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.

PHYSICAL DEMANDS: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possesses ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.

WORK ENVIRONMENT: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

OTHER REQUIREMENTS AND QUALIFICATIONS: Education, Experience, and Training: Requires three years of supervisory experience in the aviation industry. At least one year of experience must be managing an airline-based environment with over 15 flights per week. Must receive initial/advanced CSA/GOA Services training required by Airline partners within the probationary period. High School Diploma or Equivalent, College preferred. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.

Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts, including evenings and weekends.