Auxiliary Services Manager

Position Details Classification Information

Position Classification Title Business Operations Professional, Dept Business Mgr
FLSA Exempt
Position Class 89771
Position Overview

Position Summary Join the Ramily! Winston-Salem State University is seeking an Auxiliary Services Manager.
The Auxiliary Services Manager provides operational oversight, contract administration, and performance management for key outsourced auxiliary service programs that support campus life and contribute to institutional revenue generation. This position serves as the primary liaison between Winston-Salem State University and external service providers, ensuring effective service delivery, contractual compliance, and alignment with institutional goals. Reporting to the Deputy Chief Operating Officer, the position oversees vendor relationships related to dining services, bookstore operations, vending services, beverage exclusivity agreements, licensing and branding programs, mail services, and Ricoh Printing Services (managed print services and campus printing solutions). The Auxiliary Services Manager works collaboratively with the Deputy Chief Operating Officer to evaluate auxiliary financial performance and assist in determining appropriate auxiliary rate structures, including dining-related rates, based on service costs, contractual obligations, and institutional objectives.
Responsibilities of the Auxiliary Services Manager include: Operational Oversight and Contract & Vendor Management

• Supervise the Mailroom Supervisor and support efficient campus mail operations
• Coordinate service delivery between vendors and campus stakeholders
• Assist in planning for major campus events impacting auxiliary services
• Support implementation of service improvements and new initiatives
• Monitor campus printing operations in coordination with Ricoh to ensure service continuity and issue resolution
• Serve as the university’s contract administrator and relationship manager for outsourced auxiliary service agreements
• Monitor vendor performance, service quality, and compliance with contractual terms
• Review operational and financial reports from vendors
• Coordinate contract renewals, amendments, and competitive procurements
• Resolve service issues and maintain productive vendor relationships
• Oversee the university’s managed print services vendor (Ricoh), including service performance, equipment utilization, cost controls, and contractual compliance
• Partner with IT, Procurement, and campus departments to optimize print fleet efficiency and user satisfaction

Dining Plan Administration

• Maintain student meal plan selections within appropriate institutional systems
• Respond to student inquiries regarding meal plan selections and required changes
• Load approved auxiliary rates into applicable systems
• Reconcile vendor invoices with meal plan participation and selection data to ensure accuracy and consistency

Financial Analysis & Rate Support

• Track auxiliary revenue streams and operational performance
• Collaborate with the Deputy Chief Operating Officer to analyze financial data and assist in determining auxiliary rate structures, including dining rates
• Support budgeting, forecasting, and financial planning activities
• Prepare reports and recommendations for leadership review
• Monitor managed print spend trends and recommend cost optimization strategies

Compliance & Administration and Strategic Support

• Ensure adherence to university policies, procurement standards, and regulatory requirements
• Maintain documentation and readiness for audit or review
• Coordinate with Legal, Procurement, Finance, Communications, and Information Technology offices as needed
• Ensure Ricoh services meet contractual SLAs, security standards, and audit requirements
• Participate in auxiliary services planning initiatives
• Identify opportunities for revenue growth, service enhancement, and cost containment
• Benchmark programs against peer institutions and best practices
• Evaluate opportunities to modernize campus print strategy, including print reduction and digital workflow initiatives

Position Information

Position Number 000007
Working Position Title Auxiliary Services Manager
Building and Room No. DJR room 200 (Business Services)
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12
Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies All - Emergency and Pandemic on site
Normal Work Schedule 8am – 5pm
Occasional evenings and weekends as required.
Department Required Skills

• Bachelor’s degree in accounting, business administration or related field or equivalent training and experience.
• Minimum five (5) years’ budgeting and accounting experience.
• Demonstrated organizational, analytical, and communication skills

Preferred Years Experience, Skills, Training, Education

• Minimum of two (2) years of relevant professional experience in business operations, auxiliary services, contract management, vendor relations, or managed print services oversight; Working knowledge of managed print services operations and cost drivers
• Previous supervisory experience
• Experience working within a higher education environment
• Familiarity with outsourced service contract oversight; ability to interpret contracts and monitor compliance
• Ability to manage multiple vendor relationships simultaneously
• Effective interpersonal and collaboration skills; Strong problem-solving and customer-service orientation
• Familiarity with enterprise or auxiliary-related software platforms such as Banner, CBORD, or similar systems
• Experience with managed print environments or vendor-managed technology services (e.g., Ricoh, Xerox, Canon)

Required License or Certification None
Valid US Driver's License No
Commercial Driver's License Required No
Physical Required No
List any other medical/drug tests required

Posting Details

Posting Details

Internal Posting Only No
Time Limited Position No
Appointment Length
Salary $70,000-$75,000
Open Date 03/05/2026
Close Date
Open Until Filled Yes
Special Instructions Summary Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.



Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at [email protected] . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.