Business Analyst Subject Matter Expert

Description & Requirements

Maximus is seeking a Business Analyst Subject Matter Expert to support help develop business requirements for our IRS contract. Anticipated hours are 30 per week.

Essential Duties and Responsibilities:

- Responsible for leading the collaboration between the business stakeholders and the systems analysis teams for systems implementation and software development projects.

- Work with the business stakeholders on the overall vision of the product, functions, and features of an application.

- Work with the business stakeholders during the business requirement review with the development team and ensure that anomalies are documented and addressed.

- Define system process flows and maintain the definition and updates to the system level process flows and requirements.

- Work with the business stakeholder and the development team to ensure there is a clear understanding of how the present and future business needs may impact the existing solution(s).

- Responsible for the definition and review of the functional and non-functional requirements to ensure the solution meets the business requirements. Lead project peer reviews to ensure that requirements development methodologies are followed and the artifact content supports the scoped business and system requirement changes.

- Work with the project leads during the planning and prioritizing of release scope, ensuring that business priorities are addressed.

- Lead and participate in the review, edit and change management of the business and systems requirements artifacts ensuring that the solution stays on course as it transitions through project milestones.

- Active participation during the design phase to ensure that the system solutions are represented by the design specifications. Conduct initial review of test scenarios. Work with the project team to clarify use cases and/or requirements and acceptance criteria.

- Actively collaborate with the project team to ensure that user manuals, release notes and end-user training materials support the business requirements.

- Responsible for accurate requirements traceability between the business and systems requirements and the software solution throughout the release cycle.

- Responsible for active team participation in project peer reviews to ensure that test scenarios support the scoped changes. Maintenance of requirements documents based on peer reviews and scope changes.

- Responsible for mentoring of other analysts in data analysis, requirements process and flow, requirements gathering and project details.

- Work with the business stakeholders during issue triage sessions to evaluate against existing requirements and determine outcome and priority.

- Update JIRA with triage results.

- Perform production support activities as necessary, as first line of monitoring jobs and researching failure.

- Assist with production support by helping the project team troubleshoot issues.

- Responsible for proactive risk and issue identification, communication and tracking.

- Responsible for accurate estimates and actual hours based on the project procedures, and adhering to the MAXIMUS standards and procedures.

Job-Specific Essential Duties and Responsibilities:

- Support the design or modification of business systems or IT systems

- Development Business requirements with the business areas or other Subject Matter Experts.

- Interact with the business stakeholders and subject matter experts in order to understand and develop business solutions

- Gather, document, and analyze business needs and technical requirements

- Document process flows

- Review and create system documentation and user manuals

- Ensure and review that the business/technical requirements are understood and translated to system design and procurement requirements are consistent with frameworks/standards

- Propose solutions to business problems and, as needed, design technical solutions

- Document the functional and, sometimes, technical design of the system

- Interact with system architects and developers to ensure system is properly implemented

- Review test cases against the developed code

- Create functional documentation based on the customer requirements

Minimum Requirements

- Bachelor's degree from an accredited college or university required.
- 10-12 years of related experience required.

- At least 10 years of Software Development Life Cycle (SDLC) experience (Waterfall, Agile).

- At least 10 years of Systems Analysis activities.

- At least 10 years of experience with requirements gathering and requirements management.

- Data Analysis, Data Mapping, SQL.

- Experience with Business and Systems Process Flow utilities.

- The ability to work independently.

- Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.

- Listening skills, to understand what people say and to detect what they might be hesitant to say.

- Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

- Observational skills, to validate data obtained via other techniques and expose new areas for elicitation.

- Writing skills, to communicate information effectively to customers, marketing, managers, and technical staff.

- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering).

- Ability to perform comfortably.

- High degree of confidence and ability to influence others through strong communication skills.

- 25% travel required.

Job-Specific Minimum Requirements:

- Experience in soliciting and documenting requirements, technical writing and document preparation, and creating and utilizing test cases

- Demonstrated success in client support

- At least ten (10) years direct experience on IRS Tax processing systems including Tax Payer Services.

- Expertise in Corporate and individual Alternative Minimum Tax.

- Direct experience with IDRS and developing IAT tools

- Extensive business experience with Individual and Business Master Files

- Experience working under Agile software development methodologies

- Self-starter that does not require extensive guidance

- Proactive communication skills with multi-site located team

- Understanding of business modeling and technical requirements identification processes

- Demonstrated problem-solving and structured analysis skills

- Proficient in presentation and facilitation skills

- Demonstrated ability to create process models, specifications, diagrams, and charts to provide direction to system programmers

- Ability to communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood

Additional requirements as per Contract/Client:

- Candidates must meet requirements to maintain an IRS Minimum Background Investigation (MBI) clearance

- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant

Preferred Skills and Qualifications:

- Active IRS MBI

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EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary


$

93.75

Maximum Salary


$

100.96