Admissions Data Administrator

: 492448 Raleigh, NC, North Carolina, United States Staff Full-time ADD TO FAVORITES FAVORITED VIEW FAVORITES

Notice: If you are seeing this position posted on a job board other than the official Meredith College career posting page, please know that any pay range included is not authorized or approved by Meredith College and may not reflect the actual pay rate for the position.

The Admissions Data Administrator provides an important support role in reaching new student enrollment goals. Daily responsibilities are conducted in the department's client relationship management system (CRM) and the College's student information system. The Data Administrator will oversee the entire life cycle of the prospective student from time of inquiry to submission to enrolled as it relates to the CRM (Slate) system and application requirements for each undergraduate student. Tasks will include daily communication with Assistant Admission Directors by offer counseling for application processes; data entry & management and application processing; management of the decision process and admission letter process in the CRM system; creating, utilizing, and maintaining complex queries to support admissions and recruiting staff; performing data audits daily and communicating results to appropriate directors; working directly with the Registrar's Office to retrieve and index official documentation required for Meredith College. Additional responsibilities within the CRM include processing outbound electronic communication and physical mailings, query building, assisting with the implementation of new CRM features and ongoing support for the admissions team.

Duties:

• Accurately process inquiry and application data and documents received from prospective students and external vendors throughout the prospective student life cycle.
• Manage portions of the communication flow (electronic and/or physical mailings) to prospective students; functions include facilitating updates to emails and letters, completing the daily flow of communication via the CRM preparing materials for student workers to fill packets, labeling envelopes, etc.
• Assist with publication inventory.
• Manage data queries to identify target audiences for recruitment communications.
• Ensure data integrity within assigned day-to-day operations within the CRM.
• Facilitate applicant information or credentials to internal constituents as necessary.
• Provide superior customer service to internal constituents.
• Respond to e-mails and telephone calls from internal College constituents.
• Assist admission counselors with CRM management.
• Provide support for and cross-train with other members of the operations team.
• Assist with training and assigning responsibilities to student assistants.
• Collaborate with other campus partners such as the Office of the Registrar, Student Financial Services, Information Technology, Residence Life, and Student Health Services.
• Perform other duties as assigned.

Qualifications:

• High school diploma required.
• Two years of related experience required.
• Associate's or Bachelor's degree is preferred.

Skills Needed:

• Strong oral and written communication skills.
• Experience in Microsoft Office, Adobe Acrobat and/or Foxit PDF, and Google Workspace is preferred.
• Technical skills and previous database experience required. Familiarity with Technolutions Slate and Ellucian Colleague is preferred.
• Ability to effectively prioritize multiple competing tasks and demands.
• Acute attention to detail, ability to establish priorities and meet deadlines; strong skills for following daily projects through to completion are necessary.
• Demonstrated ability to maintain strict confidentiality of student information.
• Solid problem-solving skills that lead to a logical course of action while also knowing when to ask for assistance or direction.
• Motivated learner with ability to quickly embrace new technologies and proactively apply them.

Key interfaces:

• Colleagues in the Office of Admissions.
• Colleagues in enrollment management departments.
• Colleagues in student support departments.

Working conditions & physical demands:

• General office setting with moderate noise level. Work has deadlines, multiple interruptions, and occasional high volume.
• Must be able to lift 40 lbs.

Required Documents:

• Cover Letter
• Resume

Contact Information

1st Floor Park Center (919) 760-8898 Fax: (919) 760-8164 [email protected]