Small Group Demand Team Member - Seasonal
Job Type: Seasonal
Salary: $17/hour
Location: This position is open to candidates based in Arlington, Texas or Charlotte, North Carolina
The Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sales programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel.
This is a seasonal position. The duration will be from February to July . Duration may change based on business needs.
- Take small group and youth reservations.
- Provide accurate product and program information including suggestive upsell of additional products as appropriate.
- Oversee fulfillment of orders, both digitally and physically.
- Maintain a high level of accuracy for information given and data entry for reservations and orders.
- Correspond and maintain excellent communication practices between our external and internal stakeholders.
- Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information.
- Participate in outbound cold calls and customer research for customer and event prospecting.
- Other duties may be assigned.
- Proficiency in standard Microsoft Office Suite, and familiarity with Windows.
- Experience working in Salesforce CRM, and other related programs.
- Strong work ethic, problem solving, time management, attention to detail.
- Excellent communication skills including proper grammar for written and verbal communications.
- Background or experience communicating with customers via phone and email.
- Friendly, outgoing personality
- Lift and carry up to 50+ pounds of ticket stock with supporting equipment.
- This is not a remote position.
- Availability to include some weekdays, weekends, evenings, and holidays
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