Director, IT Service Delivery
Veloxis Pharmaceuticals, Inc. Job Description: The Director, IT Service Delivery is responsible for leading the IT Service Delivery team overseeing the organization's infrastructure, technology operations, cybersecurity and end-user services. This role ensures the delivery of reliable, secure, and efficient IT operations covering services like Microsoft365 platform, endpoint management, ITSM platform and management of outsourced suppliers. The Director drives operational excellence, develops high-performing teams, and ensures continuous improvement across the Service Delivery function while delivering scalable, customer-focused IT services that support organizational growth and strategic priorities. The base compensation range for this role is $210-240K. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions. Key Responsibilities
- Lead and manage IT support services (Internal and External)
- Monitor service performance, analyze trends, and implement improvements to enhance service quality and customer satisfaction.
- Facilitate resolution of complex or escalated technical issues, engaging the appropriate internal and external resources.
- Ensure consistent follow-up with internal and external customers to maintain high levels of satisfaction.
- Lead, mentor, and develop IT Service Delivery personnel, including support staff, engineers, and managers.
- Foster a culture of accountability, continuous learning, and high performance across IT teams.
- Recommend and justify investments in technology through cost-benefit analysis and business case development.
- Lead the implementation of a new ITSM platform (HALO)
- Ensure compliance with internal policies and external regulatory requirements through periodic audits and assessments.
- Technical change approver
- Oversee the design, implementation, and maintenance of IT infrastructure, including hardware, software, and network systems.
- Manage relationships with technology vendors, contractors, and service providers to ensure high-quality service delivery.
- Create performance metrics to proactively identify risks and opportunities for improvement.
- Strong technical know-how and decision-making skills, including the ability to act quickly with incomplete information
- Microsoft365
- Defender, Intune, etc.
- Entra ID
- Copilot
- Azure services
- Strong leadership covering both local and virtual team management
- Operational excellence in IT service delivery and core ITIL processes
- Analytical problem-solving and resource optimization
- Effective communication and stakeholder management
- Ability to travel ~25% domestic and international
Recommended Jobs
Commercial Paint Project Executive
Job Description Job Description Job Title: Commercial Paint Project Executive Location: Raleigh, NC Industry: Commercial Construction / Painting Company: [Confidential – Represented b…
Service Administrator - Level IV
We are looking for a talented Service Administrator to join our sales and service department in Charlotte, NC. In this role, you will make an impact in the following ways: Serve as the primary …
Senior Cost Manager
Job Description Job Description Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients…
Framing Field Supervisor
A Carter Lumber Framing Field Supervisor will manage the framing process for single and multi-family homes according to blueprints and customers contracts. Knowledge of building materials, local bui…
Nurse Practitioner - WarriorVets Medical Services, PLLC - In Your Clinic
Job Description Job Description Description: Nurse Practitioners: Serve Veterans and Increase Your Practice’s Revenue by Thousands per Month Efficient, High-Pay Contractor Opportunity for Y…
Registered Nurse Supervisor, RN
Overview: RN Supervisor 3:00PM - 11:00PM Step into a leadership role where you can make an immediate impact. We're seeking an Evening RN Supervisor to join our team! At G…
Building Engineer (Tuesday-Saturday Shift)
Job Description Job Description The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing…
Commercial Drywall Foremen
Job Description Job Description As one of the nation's premier wall and ceiling specialty contractors, Precision Walls, Inc. (PWI) offers you an opportunity to join our team. Make a difference an…
Sales Representative
Job Description Job Description Sales Representative Immediate income plus an ongoing, repeat, residual income for the life of the customer. We’re looking for part time and full time sales reps …
Data Scientist Senior
Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the glob…