Hotel Front Office Manager

Job Description

Job Description

Hotel Front Office Manager - Courtyard by Marriott Charlotte Airport / Billy Graham Parkway.

Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.

Candidate Experience:

Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.

· The responsibilities of a Front Office Manager include, but not limited to:

· Providing solid leadership and work side by side with your team during heavy volume periods.

· Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.

· Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.

· Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.

· Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.

· Assist in the Bistro restaurant whenever needed.

· Ensure all associates are in uniform and name tag.

· Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.

· Complete scheduling and stay within budgeted guidelines.

· Maintain inventory levels for front desk supplies.

· Must be willing to cover open shifts in the event coverage is needed.

Courtyard by Marriott – Charlotte Airport/Billy Graham Parkway

321 W. Woodlawn Road

Charlotte, NC 28217