Retail Sales Representative

Job Description

Job Description

A fun, relaxed, friendly store that caters primarily to women who love to create. We are a quilt shop specializing in Sewing, quilting and Machine Embroidery sales and service. Any sewing knowledge you may have is a plus, but not required. Must be willing to learn. We will be looking for someone who is cheerful and personable, can make customers feel welcomed. We are a family-owned business. We offer flexible, full-time work opportunities within a schedule Monday-Saturday. We are military spouse friendly. Paid time off is available after the first six months.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales and service
• Assess customer’s needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• “Go the extra mile” to drive sales
• Maintain stock and ensure a presentable condition in assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered to skillfully assist customers
• Gain knowledge of key products, especially sewing machines through on-line and in-store training
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative or similar role is a plus
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• Ability to stand for long periods of time
• Ability to lift 20-50 lbs