Kitchen (Heart of House) Team Leader

Chick-fil-A - Team Leaders

Are you passionate about serving customers and co-workers alike in a loving and enthusiastic environment? Do you thrive in a fast-paced setting while maintaining both top hospitality and food quality standards?

Join Chick-fil-A as a Team Leader and become the caregiver of our business! As a highly skilled and professional Team Leader, you will work in the restaurant leading shifts, supporting the crew, working stations, coordinating breaks, accounting for cash, and modeling both food and service to Chick-fil-A’s legendary standards. Be a caring part of a dynamic team that values hustle, intentionality, and excellence every day.

Position Type:

• Full-time and Part-time opportunities available
• Flexible scheduling for day and/or night shifts
• Shifts Available: Opening: 5:30 AM - 3:00 PM and Closing: 2:00 PM - 11 PM

Availability:

• Must be available to Open or Close at least 4 times a week
• Must have Saturday PM availability (each Team Leader rotates working Saturday nights)

Heart of House Team Leader Requirements:

• Must be 18 years or older.
• At least one-year experience in a leadership role
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Strong communication skills
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Ability to maintain a calm and professional composure

Heart of House Team Leader Responsibilities:

• Oversee daily kitchen operations, including managing staff and shift organization to meet restaurant needs.
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken
• Lead, motivate, and support the kitchen team, fostering a positive and collaborative work environment.
• Monitor team member performance and address behavioral or performance issues as necessary.
• Ensure that all food safety and quality assurance procedures are strictly followed.
• Manage inventory needs, tracking supplies to minimize waste and ensure availability.
• Communicate effectively with other leaders to identify and fill staffing gaps and address operational needs.
• Maintain a clean and organized kitchen environment, adhering to health and safety regulations.

Rewards:

• Fun work environment with the opportunity to positively influence others
• Flexible scheduling and closed on Sundays
• Learning and development from experienced leaders
• Intentional growth opportunities and scholarship programs
• Competitive pay and access to medical care benefits

Benefits:

• Free College Tuition: We offer an accredited virtual 2-year, 4-year, and/or MBA degree through our partnership Point University.
• 100% Free Virtual Healthcare for team members and their household
• A positive, supportive, and purpose-driven work environment
• A fun work environment where you can positively influence others
• Competitive pay
• Flexible scheduling and paid time off (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities $1,000-$25,000
• Employee food discount while working
• 401(k) contribution for eligible team members
• PTO for eligible team members

Apply now and be part of a fun and loving team at Chick-fil-A! Your journey to a career at Chick-fil-A starts here!

Location: Smithfield, NC 1300 N. Brightleaf Blvd.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.