RETAIL PRODUCT SPECIALIST (On-site) - CHARLOTTE, NC

Position Title: Retail Product Specialist

Salary: $55000-$65000 / year

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Retail Product Specialist - Coffee supports the Director of Retail - Pantry and Coffee for our coffee line of business. This role supports brand development projects, retail initiatives, our online ordering platform, and field-based operations teams. You will work closely with coffee suppliers, marketing, communications, retail teams, and operators nationwide to support strategic business initiatives, product innovation, and vendor management.

Responsibilities include:

Platform & Product Management:
• Manage the E-Comm site digital assets, ensuring products are optimized, including categorization, descriptions, and imagery.
• Support product attribution clean-up, and navigation for the online ordering website.
• Identify sector and business trends, including competitive intelligence data.
• Assist with supplier relationship management for specific categories.
• Work closely with corporate purchasing teams.
• Lead Snack Box operations.

Merchandising & Optimization:
• Recommend and implement changes to improve UX/UI, upsell opportunities, and featured product placements.
• Work with marketing and creative teams to align campaigns with seasonal trends, events, and promotions.
• Monitor the effectiveness of menu suggestions and provide recommendations for enhancements.
• Develop content for brand sales and retention materials for coffee operations and clients.

Cross-Functional Collaboration:
• Partner with Marketing and Field Ops teams to ensure a cohesive digital experience.
• Train internal stakeholders on best practices for functionality to support a frictionless client experience.
• Manage category presence on internal communications, updating and creating documentation for field operations.
• Support coffee account needs as needed.

Teams this role will work closely with:
• Retail team members
• Marketing, Communications & Creative
• Procurement & Supply Chain
• National Accounts
• Sales
• Data & Analytics
• Operations

Qualifications:
• E-commerce experience.
• Two-plus years of experience in procurement, food service, or CPG industry.
• Ability to work effectively individually and as part of a team.
• Strong time and project management skills.
• Strong written and verbal communication skills.
• Proficient in PowerPoint, Excel, and SharePoint.
• Experience with Canva, Adobe Creative, and other digital communications tools is a plus.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.