Customer Contact Representative I

Customer Contact Representative I

Salary Range: $37,211.20 - $57,678.40

Anticipated Hiring Range: $37,211.20 - $47,465.60

GUC is searching for a highly motivated professional to provide assistance and support for a variety of customer service-related functions and processes. We are currently recruiting for a Customer Contact Representative I who will provide exceptional customer service through dedication to teamwork, customer satisfaction, and superior service for a multi-utility company in a fast-paced environment. As part of our team, you will be responsible for delivering individualized solutions for a diverse set of problems. Your ability to listen and respond attentively to customer needs and the ability to create and maintain relationships with clients is essential.

Minimum Requirements:

• High School Diploma or G.E.D.
• Over one year of customer contact experience
• Strong organizational skills
• Excellent work ethic
• Ability to efficiently multi-task
• Ability to quickly learn specialized computer programs
• Ability to effectively communicate with customers and employees by phone, email, or in-person
• Ability to maintain regular attendance

The ability to communicate fluently in Spanish is a plus. Proficiency in Microsoft Word and Excel is a plus. Knowledge of Oracle CCS preferred.

Normal work schedule is Monday - Friday from 8:00 a.m. to 5:00 p.m. Applications accepted until filled.

Employment is contingent upon passing a physical examination including a drug/alcohol screening and a comprehensive background check. To ensure consideration, a completed Greenville Utilities application must be received in the Human Resources Office. Interested persons can contact the Human Resources Office at (252) 551-1513 if you have any questions. Our office is located on 617 Red Banks Rd., Greenville, NC 27858.

Online applications only accepted thru GUC website at "An Equal Opportunity Employer/Affirmative Action Employer”“Greenville Utilities Commission participates in E-Verify ”