Sr. Desktop Support, Level 2/3

Job Description

Job Description

Senior IT Support Technician

We are seeking a Senior IT Support Technician to join a manufacturing company for a 6-12 month contract with potential for conversion into permanent employee. We are seeking a Senior IT Support Technician to join a manufacturing company for a 6-12 month contract with potential for conversion into permanent employee. The ideal candidate will have strong experience with Azure and Active Directory, with exposure to basic network administration with Cisco and Unify.

• Location: Onsite in Lincolnton, NC
• Compensation: This job is expected to pay about $28-38/hour plus benefits

What You’ll Do:

• Provide Level 2/3 IT support for end users, with a focus on Windows 11, Office 365, and Azure (basic account adjustments, password resets, computer assignments).
• Support networking tasks, including basic Cisco switch administration (login, restore a port, VLAN knowledge, basic commands) and Unify switch/access point configuration (conditioning devices, no scratch configuration required).
• Perform desktop support duties including imaging, Intune assignments, and troubleshooting hardware/software issues.
• Collaborate with team members to resolve issues quickly; escalate or leverage resources appropriately instead of prolonged troubleshooting.
• Deliver exceptional customer service — maintain professionalism, patience, and a friendly demeanor when supporting employees on the manufacturing floor.
• Engage in ticketing and documentation processes (training will be provided as needed).
• Physical requirements: ability to walk the manufacturing floor and lift equipment as needed.

What Gets You the Job:

• 5+ years in IT support within large enterprise environments.
• Strong Windows 11, Office 365, and Azure support experience.
• Experience with basic Cisco switch administration and Unify networking devices.
• Familiarity with VLANs, imaging processes, and Intune device management.
• Excellent communication and interpersonal skills — ability to listen, take notes, and explain solutions clearly.
• Strong work ethic, reliability, and commitment to long-term growth opportunities.

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.