Escalation Engineer

Position Overview

This position is intended to serve as a member of the Escalation team, researching complex issues for a leading medical software company. The role investigates issues by analyzing problems and exploring the baseline program to determine the root cause, leading to resolution. It will encompass both the system environment and the software application, so the escalation engineer will need to be familiar with Windows Server environments, as well as capable of learning the application and troubleshooting it.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.


Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

Job Description

Duties and Responsibilities:

• Investigate and resolve issues as they are received from varying sources in the company in a timely manner.
• Evaluating and recommending server configuration changes to address issues, improve performance.
• Facilitate growth and learning by educating company staff.
• Assist in creating innovative tools and processes to assist the team as well as others within the company.
• Working closely with other team members to coordinate assignments and communicate progress and/or difficulties.
• Participation in department-specific and project-wide meetings.
• Providing input, solutions, and recommendations.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

• BS or BE in Computer Science or a related field and/or equivalent work experience.
• Thorough understanding of:
  
  • Microsoft Windows Server environments (Server 2012, Server 2016)
  • IIS Configuration, debugging.
  • Network LAN/WAN and related components like DNS and network switches and
    load balancers
  • Deploying hardware and software in an enterprise environment.
• 3-5 years' working with a software development team including sustaining development and
  maintenance of existing products with proven track record of delivering successful results.
• Self-directed with excellent time management skills.
• Strong interpersonal and communication skills.
• Inquisitive and creative with good problem-solving skills.
• Resourceful and thorough with a strong sense of urgency.
• Strong Analytical and Troubleshooting skills. Ability to take a problem to resolution in a
  timely manner.
• Experience working with web technologies such as ASP.Net, MVC and JavaScript.
• Experience with C#/.NET, C++.
• Experience with relational databases such as Microsoft SQL Server or Oracle.
• Experience with DICOM and HL7.
• Experience with
• Microsoft Windows, Virtualization and Networking.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel:

• Occasional (up to 25%) travel may be required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected] or (330) 425-1313).