Registered Nurse -Triage Call Center

Registered Nurse - Triage Call Center

Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.

(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote- occasional weekend coverage may be required)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Provide support for care management programs and other value-based initiatives as needed
• Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
• Other duties as assigned.

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Physical Requirements :

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.