Regional Manager

Zaxbys
Concord, NC
*** THIS ROLE SUPPORTS THE NORTH CAROLINA REGION ***

The Zaxbys Support Center is looking for a Regional Manager to join the above-store management team. The Regional Manager is accountable for development of leaders, profitability, and operational performance while ensuring Standard Operating Procedures (SOP) and system compliance in each district within their region. The Regional Manager leads and develops 4 to 7 District Managers who oversee 25+ total locations. The Regional Manager works closely with marketing and recruiting to drive guest traffic and build internal talent pipelines of team members who are lead and developed into future leaders.

As we continue to grow, our strategies have set us up for success to be the top offering

in Chicken Fingerz, Boneless Wings and Zalads. We’d love to have you as part of our team!

This position is field-based in the Charlotte, North Carolina area and requires up to 75% travel.

Benefits Include

  • Medical, Dental and Vision insurance
  • Company-paid Disability, Critical Illness, and Basic Life insurance
  • 401K participation with Company match
  • 50% off meal discount at company-owned locations
  • Parental Leave
  • Child Care Assistance
  • Education Assistance Program
  • PTO and 9 Company Holidays + 2 Floating Holidays

Essential Job Functions

Essential duties may include but are not limited to the following:

  • Acts as a brand ambassador for the region by consistently reinforcing the mission statement and core values
  • Collaborates with Zaxby’s Support Center on strategic plan and Zax LLC initiatives
  • Collaborates with DM in setting quarterly goals for their district that align with overall strategic plan for the Brand
  • Develops talent/people in each district to achieve organizational goals
  • Coaches District Managers on how to recruit the best talent that fits the Zaxby’s Culture
  • Completes quarterly job performance assessments of each District Manager in their region and provides continuous training and development of District Managers based on feedback from these assessments
  • Cultivates an accountability culture that spearheads development and growth
  • Conducts periodic store inspections (including but not limited to RER, Food Safety, and Inventory Audits) to ensure that brand standards and procedures are being always upheld
  • Consistently reviews regional performance to ensure quality of service to both internal and external guests aligns with brand standards and holds District Managers accountable for staffing and operations
  • Collaborates with Zaxby’s Support Center when needed to solve roadblocks within their region
  • Reporting on weekly, monthly, and quarterly performance of the company
  • Prepare performance reports for presentation to leadership
  • Controlling cost to maximize revenue
  • Diagnosing problems with the running of the business and formulate effective solutions
  • Work with varying departments to select, evaluate, and approve opportunities for growth in the Region

KEY COMPETENCIES

  • Strong business acumen
  • Demonstrated developer of people
  • Self-motivated leader with the ability to solve complex problems
  • Proven ability to manage multiple locations located in different geographical areas
  • Demonstrated ability to identify, recruit, and develop talent for leadership roles
  • Strong planning and organizational skills
  • Ability to create and implement management development plans
  • Excellent interpersonal communication, presentation, and conflict resolution skills
  • Basic math and accounting skills
  • Strong analytical/decision making skills

Education And Experience Guidelines

  • Education: Bachelor’s degree in related field; or equivalent combination of education and experience
  • Experience: 7+ years of multi-unit experience
  • Other: Valid driver’s license, vehicle insurance, and reliable transportation; successful completion of background check and motor vehicle report

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.

Pay Range

$100,000 - $120,000
Posted 2026-02-03

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