Senior Administrative Technician

: Position Description

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Salary range: $40,038.00 - $61,645.00 Annually Hiring Range: $40,038.00 - $47,755.00 Work Hours: 8:00 am - 4:30 pm (Hybrid schedule) The Community Development Department promotes thriving, livable neighborhoods in Durham. We work with lenders, developers, builders, community organizations and residents to enhance the quality and availability of affordable housing. We empower low-income and first-time homebuyers to secure and remain in housing. Our talented, creative, and committed staff make this happen. If you share our commitment to quality affordable housing, collaborative work and serving our community, join our team! The Senior Administrative Technician is responsible for providing administrative support to the Community Development staff, projects and/or office including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations; preparing documents, reports, and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems. This position responds to internal and external customer questions and inquiries by communicating standard policies and procedures.

Duties/Responsibilities

• Provide internal and external customer service by answering and prioritizing phone calls, greeting customers, providing information related to assigned area, responding to inquiries, complaints, and requests for information, refer customers to appropriate resource for issue resolution. Identify and escalate high priority calls.
• Receive, prepare, process, and verify transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, credit card expenses, travel authorizations and/or purchasing requisitions.
• Serve as the divisional timekeeper, processing payroll transactions using established methods.
• Updating of the Department Web Page.
• Complete and monitor service requests.
• Calendar management for senior level staff as assigned.
• Coordinate repairs with vendor for general office equipment.
• Open, log and distribute mail.
• Prepare and produce documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects as assigned.
• Monitor transactions for progress and perform research as required.
• Monitor, setup and breakdown of conference and training rooms for meetings and events.
• Coordinate and make meeting room arrangements.
• Perform data entry into spreadsheets.
• Prepare memos, correspondence, and reports.
• Organize and maintain files.
• May serve as the back-up to some of the listed duties and responsibilities.
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC).
• Three years of progressively responsible experience in office and administrative support procedures and processes.

Additional Preferred Skills

• Associate Degree.
• Three or more years of customer service experience.
• Intermediate proficiency with Microsoft Suite including Word, Outlook, Power Point and Excel.
• Experience with virtual meeting platforms such as MS Teams and/or Zoom.
• Website experience.
• North Carolina Public Notary Registration.

Benefits - General Full-Time Employees

• 11-12 paid holidays per year
• 12 standard work days of vacation per year
• 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 10.15% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan
• Health Insurance