Desktop Support Analyst

Overview:

We are seeking a proactive and customer-focused Desktop Support Technician to join our IT team. This role involves providing exceptional end-user support, managing device deployments, and maintaining accurate documentation in a fast-paced environment. The ideal candidate is self-driven, detail-oriented, and comfortable working independently while supporting enterprise-level systems.

Key Responsibilities:

• Deliver outstanding customer service by responding to and resolving technical issues promptly and professionally.
• Take ownership of assigned tasks and projects, ensuring timely completion with minimal supervision.
• Manage user accounts and permissions in Active Directory, including assigning SSO groups and Intune app deployment groups.
• Provide support for Office 365 applications and services, including troubleshooting and configuration.
• Administer and support Intune Mobile Device Management (MDM) for device compliance and application deployment.
• Document all work and resolutions in a ticketing system (SysAid experience preferred, but any ticketing tool is acceptable).
• Support Windows Autopilot deployments for new devices, ensuring proper imaging and configuration.
• Provide Citrix support for virtual desktop environments, including troubleshooting connectivity and application issues.

Qualifications:

• Strong customer service skills and ability to communicate effectively with end users.
• Experience with Active Directory, Office 365, Intune MDM, and Autopilot deployments.
• Familiarity with Citrix environments and remote support tools.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Experience documenting work in ticketing systems such as SysAid, ServiceNow, or similar platforms.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $25.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Charlotte,NC.

This position is anticipated to close on Jan 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.