Technical Service Representative
Description
Position Summary:
Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities as more fully described below, include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts and maintaining trouble shooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned.
Key Tasks:
- Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.
- Assist in processing service claims and parts returns for warranty.
- Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.
- Review and help produce quality manuals and troubleshooting guides for customers and field service technicians.
- Stay up to date with our equipment in order to provide good customer service.
- Process parts orders and return authorizations for customers and part distributors.
Qualifications
Skills and Requirements:
- 5+ Years in the refrigeration or HVAC Industry
- Demonstrates knowledge of operating computer system such as AX, and phone system on a consistent basis.
- Ability to sit for long periods of time.
- Proficiency in Microsoft Office Suite with strong Computer Skills.
- Ability to effectively coordinate day-to-day responsibilities.
- Good oral and written communication skills
- Knowledge of refrigeration or HVAC process
- Positive attitude
- Ability to work well with others
- Must be an organized individual, strong follow-up is a must
- Customer service skills a must
Recommended Jobs
Delivery Driver
Job Description Job Description Bright Flag Recruiting on behalf of Delivery Bee , a local FedEx Ground contractor, has IMMEDIATE OPENINGS for delivery drivers in Concord, NC. Our delivery driv…
Medical Assistant - Charlotte, NC
Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive ser…
Grant Writer & Coordinator
Looking for an opportunity to be part of an environment that is committed to making your community better and working alongside people who care? Apply now and join the Cape Fear Habitat for Humanity …
Senior Accountant (Matthews)
Tax Manager (Hybrid) / $$$ / High growth regional firm / Flexible This Jobot Job is hosted by: Joseph Sipocz Are you a fit? Easy Apply now by clicking the Apply button and sending us your resum…
Implementations Consultant
Implementations Consultant Location: NYC, Miami, FL, OR Raleigh, NC Who we are: Vic.ai was founded in 2016, with a bold vision of revolutionizing the way companies execute accounting and f…
Assistant Manager
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially succes…
Business Development Director (US)
Come Build Your Career at Aecon! As a North American leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some…
FT Produce Sales Manager (H)
Category/Area of Expertise: Retail Operations Job Requisition: 486815 Address: USA-NC-Greensboro-4653 Market St Store Code: Store 01434 Produce/Perishable (7223853) Fo…
Materials Analysis Intern (Summer 2026)
Job Description Job Description Materials Analysis Intern (Summer 2026) Vulcan Elements is manufacturing American rare-earth permanent magnets for a secure, resilient future. With a focus on na…
Roof & Exclusion Technician
Orkin Pest Control Roof & Exclusion Technician (Full-Time) Location: Orkin Pest Contro: South Charlotte Pay Range: $22 – $25 per hour (based on experience) Schedule: Full-Time | Monday – Fr…