Customer Contract Admin Analyst

Finance/Accounting
Durham, NC

Roles & Responsibilities

  • Accounts Receivable Management: Monitor and manage receivables to ensure timely collections.
  • Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.
  • Customer Communication: Address customer inquiries regarding account status, payment discrepancies, and billing issues.
  • Reporting: Prepare and present reports on accounts receivable status, collection activities, and credit risks to management.
  • Record Maintenance: Maintain accurate and up-to-date records of all credit and collection activities.
  • Dispute Resolution: Collaborate with internal teams and customers to resolve payment disputes and discrepancies.
  • Policy Compliance: Ensure adherence to company credit and collection policies.
  • Process Improvement: Identify and implement efficiencies in the credit and collections process.

Experience Required

  • 3+ years of experience as a Credit & Collections Specialist or in a similar role.
  • Strong understanding of credit and collections principles and practices.
  • Experience working with targets and tight deadlines.

Skills & Certifications

  • Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Attention to detail and organizational skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and manage multiple tasks simultaneously.

Eligibilities & qualifications

  • Bachelor’s degree in Finance, Business, or a related field.
  • Comfortable working in a fast-paced environment with collection targets.
Posted 2025-09-07

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