Head of Operations
- Developing best-in-class software to support the generation of RWE and
- Executing high-impact, tech-enabled scientific consulting and research.
- In collaboration with the President and the leadership team, define the company's overall strategy and execution plan
- Convert strategy into clear operational priorities, KPIs, and dashboards
- Lead and manage all internal business operations, overseeing/managing shared services for finance, HR, and legal support
- Develop, implement, and manage scalable, efficient, and compliant processes for the company
- Provide the foundational support systems for project management and company-wide compliance
- Lead annual and quarterly planning processes
- Work closely with the finance team on budgeting, forecasting, and resource allocation
- Track operational KPIs and drive performance improvements
- Optimize unit economics, margins, efficiency, and throughput
- Identify bottlenecks and build repeatable, scalable processes
- Partner with Science and Product leadership to ensure operational processes
- Support agile research and software development
- Oversee the quality and compliance work to ensure all company outputs meet "regulatory-grade" standards, including 21 CFR Part 11
- Ensure the Quality and Compliance function serves its crucial, independent mandate to audit and support both the Science division (analysis validation, reproducibility) and the Product division (software validation, audit trails)
- Manage the quality and compliance work
- Serve as the interim Functional Lead for all Project Managers
- Foster a culture of efficiency, compliance, and cross-functional support
- 8+ years of experience in operations management, preferably in a tech, biotech, or scientific consulting environment
- Demonstrated experience in scaling operations through replicable, consistent processes and technology
- Experience with project management
- Strong, hands-on experience managing finance and HR functions
- Experience managing quality or compliance functions, particularly in a regulated environment (e.g., healthcare, pharma)
- Demonstrated ability to develop, implement, and scale cross-functional business processes
- Evidence of executive-level engagement and strategic planning
- Track record of hiring, mentoring, and leading teams, including managing other managers
- Direct experience with 21 CFR Part 11 and GxP standards
- Experience in a dual-mission organization (e.g., software/SaaS and professional services)
- Familiarity with data science, RWE, or clinical research environments
- Hybrid + remote work environment Comprehensive health, dental, and vision coverage for you and your family 401(k) with company match
- Generous PTO and company holidays
- Paid parental leave
- Hybrid role: Located in Research Triangle Park, North Carolina
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