Leasing Consultant

Job Description

Job Description

About Marsh Properties

For more than 90 years, Marsh Properties has been a trusted name in Charlotte real estate, recognized for thoughtfully developed communities, timeless design, and exceptional service. Still family-owned, Marsh Properties takes pride in fostering neighborhoods that reflect Charlotte’s heritage while meeting the needs of today’s residents. Our portfolio features a diverse range of well-established communities throughout South Charlotte, each carefully designed to create a welcoming environment where residents feel at home.

At Marsh Properties, we value integrity, tradition, and community—while embracing innovation to stay ahead in a changing industry. Our team members are empowered to make an impact, supported with long-term career growth, and recognized as the foundation of our continued success. Position Overview

The Leasing Consultant is a key member of the on-site management team responsible for creating a positive first impression for all future residents, current residents, and visitors. This role combines sales, customer service, and administrative support to ensure the community operates smoothly and delivers an exceptional resident experience.

The ideal candidate is professional, personable, and highly organized—someone who enjoys helping others find their next home and takes pride in representing Marsh Properties with care and integrity. Key Responsibilities

• Leasing & Customer Service
  • Greet and engage all visitors, residents, and vendors in a warm and professional manner.
  • Conduct apartment tours and present community features to future residents.
  • Convert inquiries and tours into leases by demonstrating product knowledge and value.
  • Process applications through a third-party screening provider, communicate approval status, and prepare lease documentation for execution.
  • Conduct move-in orientations and ensure apartments meet “market-ready” standards.
  • Maintain daily awareness of available units, pricing, and lease terms through RealPage OneSite.
  • Support renewal efforts through proactive communication and follow-up.
  • Uphold and adhere to all Fair Housing, ADA, and Marsh Properties policies.
• Administrative & Operational Support
  • Enter daily future resident traffic and leasing data into RealPage OneSite.
  • Answer phone calls, respond to online inquiries, and ensure timely communication with future residents.
  • Prepare move-in and renewal packets, notices, and correspondence.
  • Assist with resident communication via email, flyers, and community updates.
  • Participate in market surveys, competitor analysis, and community outreach activities.
  • Assist with marketing initiatives, social media engagement, and resident events.
  • Support office operations, filing, and reporting as assigned by the Property Manager or Assistant Manager.
• Community Engagement
  • Participate in planning and execution of resident events and community activities.
  • Represent Marsh Properties with professionalism in all interactions with residents, future residents, and vendors.
  • Promote a welcoming environment where residents feel valued and respected.

Qualifications

• Minimum of 1 year of leasing, sales, or customer service experience preferred.
• Strong interpersonal, communication, and organizational skills.
• Professional appearance and demeanor consistent with Marsh Properties standards.
• Proficiency with Microsoft Office Suite and RealPage (OneSite) or similar software preferred.
• Familiarity with creative and communication platforms such as Canva, Knock, and AI-based tools used for marketing and resident engagement.
• Understanding of Fair Housing laws and commitment to compliance.
• Weekend availability required (typically 2–3 Saturdays per month).

Why Join Marsh Properties?

• Join a family-owned company with more than 90 years of history and a strong reputation in Charlotte.
• Enjoy a supportive culture rooted in tradition, teamwork, and service excellence.
• Competitive compensation, training, and opportunities for career advancement.
• Be part of a company that values professionalism, community, and long-term relationships.
• Contribute to a company that blends time-honored values with modern innovation.